Samanta Guerrero
Cartersville
Summary
Developed strong communication and relationship-building skills in dynamic, fast-paced environment. Proficient in creating and delivering impactful messages, managing digital media, and fostering positive interactions. Seeking to transition into new field, leveraging transferable skills to contribute effectively and drive success in any role.
Overview
2
2
years of professional experience
Work History
Communications Agent
Edward Don & Company, Formerly SOTF
222 Chastain Meadows Ct #200, Kennesaw, GA 30144
11.2024 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Collaborated with team members to revamp customer service resources (call navigation guide, new hire talk tracks)
- Trained new Communications Agents on best practices, leading to higher customer satisfaction.
- Continuously updated personal knowledge of restaurantware (attended vendor conferences, Round Robins) to maintain an expert level in the supplies & equipment field.
- Participated in cross-functional teams (Sales, Custom Orders, Marketing) to ensure effective collaboration between departments during the SOTF/DON merger.
- Focused on quality when answering Sysco Sales Consultant and customer queries (lead to the highest QA Score in the CX Department)
- Produced "What's Cooking" Bimonthly Newsletter to raise awareness to community participation, company events and fundraisers
Production Intern
Georgia Public Broadcasting
260 14th St NW, Atlanta, GA 30318
07.2024 - 10.2024
- Assisted in production setup and breakdown for live broadcasts and recorded sessions
- Supported filming operations by managing props, lighting, and sound equipment
- Aided with shooting Home Diagnosis: The Science of Homes opening episodes
- Adapted quickly to dynamic production environments while maintaining professionalism
- Entered information on log for post-production team
Contributing Writer
Woodstock City Lifestyle
06.2024 - 08.2024
- Conducted interviews with community leaders to gather insights for feature stories.
- Attended community events to generate timely story ideas and build network connections.
- Maintained consistent publishing schedule by managing deadlines effectively.
- Adapted writing style to suit diverse topics, appealing to various readership demographics.
Education
Bachelor of Science - Journalism And Emerging Media
Kennesaw State University
Kennesaw, GA05-2024
Skills
- Strategy implementation
- Business writing
- Analytics reporting
- Customer service
- Problem-solving
- Relationship building
- Adaptability and flexibility
- Verbal and written communication
Websites
Accomplishments
- Author of “[Suburban Plant Beds: Modernizing the Gardening Method with Growin' South],” published in [Woodstock City lifestyle] in [2024].
- Daylily hybridizer spotlight: Bruce Kovach, published in the Georgia Daylily
- R.N. gives back to RMHC organization that aided parents 25 years ago
- Garden & Gun digital editor shares tips for beginning writers
Timeline
Communications Agent
Edward Don & Company, Formerly SOTF
11.2024 - Current
Production Intern
Georgia Public Broadcasting
07.2024 - 10.2024
Contributing Writer
Woodstock City Lifestyle
06.2024 - 08.2024
Bachelor of Science - Journalism And Emerging Media
Kennesaw State University