Samantha Bennett
Blairsville
Summary
Dynamic leader with proven expertise in training facilitation and critical thinking, honed at Cherokee County 911 and Dunkin' Donuts. Excelled in enhancing employee engagement and exceeding sales targets through innovative strategies. Skilled in mentoring and multitasking, with a track record of fostering team unity and driving significant improvements in operational efficiency.
Overview
5
5
years of professional experience
Work History
Communications Training Officer
Cherokee County 911
08.2022 - 07.2024
- Designed engaging activities that promoted active listening and empathetic response among employees during training sessions.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Documented training provided and validated accurate allocation of budgeted time.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Proved successful working within tight deadlines and a fast-paced environment.
General Manager
Dunkin' Donuts
06.2019 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
GED -
Chattahoochee Technical College
Marietta, GA08-2019
Skills
- Mentoring
- Training facilitation
- Cross-cultural communication
- Internal communications
- Employee engagement
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
Timeline
Communications Training Officer
Cherokee County 911
08.2022 - 07.2024
General Manager
Dunkin' Donuts
06.2019 - 08.2022
GED -
Chattahoochee Technical College
Similar Profiles
Ashley HopkinsAshley Hopkins
911 Operator at Cherokee County 911911 Operator at Cherokee County 911
Alan PhillipsAlan Phillips
Deputy Sheriff at Cherokee County Sheriff OfficeDeputy Sheriff at Cherokee County Sheriff Office
Kaleigh LiscioKaleigh Liscio
Fire and Life Safety Educator at Cherokee County Fire & Emergency ServicesFire and Life Safety Educator at Cherokee County Fire & Emergency Services