Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Blount

Atlanta

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Move Coordinator Program

HomeSafe Alliance
01.2025 - 06.2025
  • Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
  • Established an efficient system for tracking moves based on army branch.
  • Maintained strong relationships with repeat clients, leading to increased referrals and business growth.
  • Enhanced team productivity by creating detailed move plans and distributing tasks among crew members.

Customer Service Specialist

StitchFix
07.2021 - 02.2025
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Remote Chat Agent

Michael Kors
06.2018 - 03.2020
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Assisted in the training of new Chat Agents, sharing best practices and techniques for success.
  • Received “Chat Agent of the Month” for six consecutive months for lowest average handle time compared to team.
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.

Auto Claims Associate

State Farm
12.2010 - 02.2018
  • Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
  • Contributed to a positive work environment through effective communication with team members and supervisors.
  • Supported training initiatives for new hires by sharing expertise in handling diverse types of auto insurance claims effectively.
  • Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
  • Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.

Customer Service Specialist

Hertz Car Rental
04.2009 - 12.2010
  • Achieved employee of the month twice for top sales numbers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Atlanta Metropolitan College
2010

Skills

  • Customer Relations
  • Team Training
  • Operations Management
  • Escalation management
  • Data Entry
  • Customer Relationship Management
  • Claims

Timeline

Move Coordinator Program

HomeSafe Alliance
01.2025 - 06.2025

Customer Service Specialist

StitchFix
07.2021 - 02.2025

Remote Chat Agent

Michael Kors
06.2018 - 03.2020

Auto Claims Associate

State Farm
12.2010 - 02.2018

Customer Service Specialist

Hertz Car Rental
04.2009 - 12.2010

Atlanta Metropolitan College

Similar Profiles

CREATE PROFILE
Samantha Blount