Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Cook

Atlanta

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Effective communicator with a focus on adaptability and problem-solving to elevate team performance and align with business goals. Proficient in training personnel, managing schedules, and handling inventory, resulting in streamlined processes.

Overview

11
11
years of professional experience

Work History

Shift Manager

Sweethut Bakery and Cafe
Atlanta
08.2020 - Current
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained inventory levels by monitoring product orders and restocking shelves as needed.
  • Oversaw the training of new employees on customer service and product knowledge
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the preparation and decoration of baked goods, including buns, cookies, pastries, and cakes.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Dry Cleaner Customer Service Representative

Peach Cleaners
Sandy Springs
07.2018 - 06.2020
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Verified customer information such as name, address, phone number, email address.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Received and sorted articles by type, color and degree of soil.
  • Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Assisted with additional housekeeping tasks during staffing shortages.

Fitness Center Receptionist

YMCA Of Greater Oklahoma City
Oklahoma City
08.2016 - 02.2018
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Managed front desk operations, ensuring efficient guest check-in and check-out.
  • Provided detailed information about gym services, facilities, and membership benefits.
  • Collected payments, renewed memberships and resolved billing issues.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Assisted in organizing and promoting gym events and special programs.
  • Resolved member complaints and concerns with professionalism.
  • Conducted gym tours for prospective members, highlighting amenities and services.
  • Administered first aid and notified emergency medical personnel.
  • Observed and monitored children's play activities.
  • Supervised children aged 2-13, ensuring a safe and nurturing environment.

Dry Cleaner Customer Service Representative

Comet Cleaners Franchise Group LLC
Oklahoma City
06.2014 - 07.2016
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Verified customer information such as name, address, phone number, email address.
  • Recorded customer transactions accurately into computer system.
  • Maintained a professional attitude when interacting with customers both in person and over the phone.
  • Moved loads between machines and folded laundered items.
  • Received and sorted articles by type, color and degree of soil.
  • Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
  • Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Putnam City North
Oklahoma City, OK
05-2016

Some College (No Degree) -

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Inventory management
  • Customer service
  • Employee training
  • Cash handling
  • Food safety
  • Conflict resolution
  • Organizational skills
  • Problem-solving aptitude

Timeline

Shift Manager

Sweethut Bakery and Cafe
08.2020 - Current

Dry Cleaner Customer Service Representative

Peach Cleaners
07.2018 - 06.2020

Fitness Center Receptionist

YMCA Of Greater Oklahoma City
08.2016 - 02.2018

Dry Cleaner Customer Service Representative

Comet Cleaners Franchise Group LLC
06.2014 - 07.2016

High School Diploma -

Putnam City North

Some College (No Degree) -

Oklahoma City Community College

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Samantha Cook