Samantha Copps
Woodbine
Summary
Results-driven Operations Manager with expertise in staff scheduling, employee training, and conflict resolution. Committed to enhancing customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Brunswick
07.2020 - 05.2026
- Managed daily operations, enhancing store performance through effective resource allocation.
- Oversaw staff scheduling to optimize coverage and elevate service levels during peak hours.
- Implemented standard operating procedures for improved workflow consistency.
- Supervised workflow of employees, ensuring productivity and adherence to quality standards.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Hardin High School
Hardin, TXSkills
- Operations management
- Inventory management
- Inventory control
- Standard operating procedures
- Operational efficiency
- Workflow planning
- Quality auditing
- Staff scheduling
- Customer service
- Employee training
- Team leadership
- Management
- Delegation
- Decision-making
- Staff retention
- Time management
- Problem solving
- Conflict resolution
- Employee motivation
- High-pressure environments
- Data evaluation
Timeline
Operations Manager
Loves Travel Stop
07.2020 - 05.2026
High School Diploma -
Hardin High School