Results-driven Operations Manager with expertise in staff scheduling, employee training, and conflict resolution. Committed to enhancing customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Brunswick
07.2020 - 05.2026
Managed daily operations, enhancing store performance through effective resource allocation.
Oversaw staff scheduling to optimize coverage and elevate service levels during peak hours.
Implemented standard operating procedures for improved workflow consistency.
Supervised workflow of employees, ensuring productivity and adherence to quality standards.
Managed staffing needs through recruitment, selection, onboarding, and training.
Trained new employees on company policies and operational procedures.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Collaborated with team leaders on quality audits.
Improved morale and management communication by creating employee recognition and rewards practices.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.