Samantha Cross
Dallas
Summary
Seasoned professional with 15+ years of experience across retail management, mortgage banking, and business development. Recognized for building strong client relationships, driving sales growth, and leading high-performing teams. Adept at developing staff, improving operations, and implementing compliance-driven processes. Passionate about delivering results, developing people, and contributing to organizational success.
Overview
18
18
years of professional experience
Work History
Post Mortgage Secondary Specialist
Cadence Bank
Atlanta, GA
01.2020 - Current
- Audit loan closing files to ensure compliance with FNMA and investor requirements.
- Compare executed loan documents against preliminary records in Encompass to ensure accuracy.
- Partner with processors, closers, and title companies to resolve discrepancies.
- Track and review final title policies for accuracy; resolve exceptions.
- Support managers with projects and cross-train in servicing functions.
- Complete post-closing funding processes and file delivery.
Business Development Officer
Cornerstone Bank
Atlanta, GA
07.2018 - 01.2020
- Managed and grew client portfolios, resulting in a 20% increase in new accounts.
- Identified cross-selling opportunities across branches, increasing cross-sales by 15%.
- Trained retail staff on products and service delivery, improving customer satisfaction.
- Represented the bank at industry events, expanding market visibility and attracting clients.
- Maintained CRM system to track client engagement and follow-ups.
Small Business Specialist
Wells Fargo Bank
Sandy Springs, GA
11.2013 - 07.2018
- Consulted with high-value clients to align financial products with business needs, increasing revenue by 20%.
- Exceeded quarterly sales and service goals consistently, achieving 27% revenue growth.
- Built strong client relationships through proactive service and referrals, generating new business.
- Partnered with managers on banker training to improve team performance.
Store Manager
Claire’s Store Inc.
Atlanta, GA
05.2007 - 11.2013
- Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
- Trained and developed team members, fostering a collaborative and motivated work environment.
- Drove sales growth through upselling, promotions, and effective visual merchandising.
- Ensured compliance with company policies, loss prevention standards, and inventory control.
- Consistently exceeded sales goals, contributing to year-over-year revenue growth.
- Oversaw daily store operations, ensuring high standards of customer service and product presentation.
- Supervised, trained, and developed a team of 10+ employees, focusing on sales performance and customer engagement.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Business Administration - Management & Marketing
Bauder College
Atlanta, GASkills
- Leadership & Team Development
- Retail Operations & Sales Coaching
- Client Relationship Management
- Mortgage Banking Compliance
- Business Development Strategies
- Process Improvement & Risk Mitigation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Google Workspace
- Management collaboration
- Advanced communication
- Expert problem solving
- Documentation management
- Analytical thinking
- Coaching and mentoring
- Written communication
- Task prioritization
- Relationship building
Timeline
Post Mortgage Secondary Specialist
Cadence Bank
01.2020 - Current
Business Development Officer
Cornerstone Bank
07.2018 - 01.2020
Small Business Specialist
Wells Fargo Bank
11.2013 - 07.2018
Store Manager
Claire’s Store Inc.
05.2007 - 11.2013
Business Administration - Management & Marketing
Bauder College