Samantha Cross
Dallas
Summary
Seasoned professional with 15+ years of experience across retail management, mortgage banking, and business development. Recognized for building strong client relationships, driving sales growth, and leading high-performing teams. Adept at developing staff, improving operations, and implementing compliance-driven processes. Passionate about delivering results, developing people, and contributing to organizational success.
Overview
18
18
years of professional experience
Work History
Post Mortgage Secondary Specialist
Cadence Bank
01.2020 - Current
- Audit loan closing files to ensure compliance with FNMA and investor requirements.
- Compare executed loan documents against preliminary records in Encompass to ensure accuracy.
- Partner with processors, closers, and title companies to resolve discrepancies.
- Track and review final title policies for accuracy; resolve exceptions.
- Support managers with projects and cross-train in servicing functions.
- Complete post-closing funding processes and file delivery.
Business Development Officer
Cornerstone Bank
07.2018 - 01.2020
- Managed and grew client portfolios, resulting in a 20% increase in new accounts.
- Identified cross-selling opportunities across branches, increasing cross-sales by 15%.
- Trained retail staff on products and service delivery, improving customer satisfaction.
- Represented the bank at industry events, expanding market visibility and attracting clients.
- Maintained CRM system to track client engagement and follow-ups.
Small Business Specialist
Wells Fargo Bank
11.2013 - 07.2018
- Consulted with high-value clients to align financial products with business needs, increasing revenue by 20%.
- Exceeded quarterly sales and service goals consistently, achieving 27% revenue growth.
- Built strong client relationships through proactive service and referrals, generating new business.
- Partnered with managers on banker training to improve team performance.
Store Manager
Claire’s Store Inc.
05.2007 - 11.2013
- Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
- Trained and developed team members, fostering a collaborative and motivated work environment.
- Drove sales growth through upselling, promotions, and effective visual merchandising.
- Ensured compliance with company policies, loss prevention standards, and inventory control.
- Consistently exceeded sales goals, contributing to year-over-year revenue growth.
- Oversaw daily store operations, ensuring high standards of customer service and product presentation.
- Supervised, trained, and developed a team of 10+ employees, focusing on sales performance and customer engagement.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Business Administration - Management & Marketing
Bauder College
Atlanta, GASkills
- Leadership & Team Development
- Retail Operations & Sales Coaching
- Client Relationship Management
- Mortgage Banking Compliance
- Business Development Strategies
- Process Improvement & Risk Mitigation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Google Workspace
- Management collaboration
- Advanced communication
- Expert problem solving
- Documentation management
- Analytical thinking
- Coaching and mentoring
- Written communication
- Task prioritization
- Relationship building
Timeline
Post Mortgage Secondary Specialist
Cadence Bank
01.2020 - Current
Business Development Officer
Cornerstone Bank
07.2018 - 01.2020
Small Business Specialist
Wells Fargo Bank
11.2013 - 07.2018
Store Manager
Claire’s Store Inc.
05.2007 - 11.2013
Business Administration - Management & Marketing
Bauder College
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