Samantha Diosdado
Athens,GA
Summary
Dynamic and reliable professional with a strong foundation in animal care and medical procedures. Focused on effective team collaboration and delivering consistent results. Reliable in adapting to changing needs with skills in animal handling, patient care, and effective client communication. Known for empathy, attention to detail, and multi-tasking abilities.
Overview
7
7
years of professional experience
Work History
Manager/Vet Assistant
Oak Grove Animal Clinic
03.2024 - Current
- Manage and motivate employees to be productive and engaged in work.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-train existing employees to maximize team agility and performance.
- Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improve patient care by assisting veterinarians with examinations and treatments.
- Support veterinarians in performing surgeries by preparing instruments, providing thorough preoperative preparations, monitoring anesthesia, and providing post-operative care for patients.
- Assist in emergency situations calmly while supporting veterinarians with critical care procedures.
- Assist in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensure accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contribute to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Enhance clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Process new patients and updated client records with key information using Neo.
- Foster positive relationships with clients through educational materials on preventive care measures and compassionate communication regarding pet health concerns and updates on treatment progress.
- Streamline appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Help with training of new employees to ensure consistent and efficient clinic operations.
Bartender/Server
Taqueria Tsunami
06.2019 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously and delivering cocktails in a timely manner without compromising service quality.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhance overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapt to a fast-paced environment, effectively managing multiple drink and food orders simultaneously without compromising quality or accuracy.
- Train new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Vet Assistant
Winterville Animal Clinic
06.2019 - 08.2021
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Processed new patients and updated client records using Neo.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets' wellbeing.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve efficiency.
Student Worker
UGA Animal Resource Center
05.2018 - 06.2019
- Provided animal husbandry and care by feeding, watering and offering enrichment materials.
- Ensured facility cleanliness by implementing strict sanitation protocols, reducing the risk of disease transmission among animals.
- Maintained cleanliness and hygiene in animal housing areas, reducing the risk of disease and infections.
- Ensured accurate record-keeping of animal health, behavior, and dietary requirements, facilitating optimal care management and data for research.
- Conducted regular health checks on animals to identify any potential issues early, ensuring timely treatment if needed.
Education
Bachelor of Science - Animal Science
University of Georgia
Athens, GA05-2019
Skills
- Client Support
- Collaborative Team Management
- Effective Time Management
- Collaborative Decision-Making
- Team Development
- Strategic Delegation Skills
- Accurate Medical Record Management
- Effective Client Communication
- Quality Patient Care
- Urgent care
- Skilled Multitasker
- Proven Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Manager/Vet Assistant
Oak Grove Animal Clinic
03.2024 - Current
Bartender/Server
Taqueria Tsunami
06.2019 - Current
Vet Assistant
Winterville Animal Clinic
06.2019 - 08.2021
Student Worker
UGA Animal Resource Center
05.2018 - 06.2019
Bachelor of Science - Animal Science
University of Georgia
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