Samantha Dwyer

• Established foundational processes for business operations.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Created detailed timelines and budgets for events to meet all deadlines.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

4 years of providing excellent customer servic in an upscale restaurant.

Assisted customers with service and selection in a unique, luxury gourmet store