Samantha Farley

Contacted patients after insurance was calculated to obtain payments.

• Reconciled statements with patient records.
• Responded to patient, family and external payer inquiries.
• Electronically submitted bills according to compliance guidelines.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with outside entities to resolve issues with billing, claims and payments.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls to meet demands of busy group.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
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