Samantha Gross

• Prepared to-go orders accurately and efficiently for customer pickup.
• Maintained cleanliness and organization of the to-go counter area.
• Communicated effectively with kitchen staff regarding order specifications.
• Managed payment transactions for to-go orders using point-of-sale system.
• Updated daily inventory of to-go supplies and reported shortages to management.
• Provided excellent customer service by addressing concerns and inquiries promptly.
• Verified accuracy of all orders before packing them into bags or containers for take-out.
• Prepared special orders according to customer requests while maintaining high standards of quality assurance.
• Provided menu information and answered questions about ingredients or preparation methods of food items.
• Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
• Adhered to company policies related to health codes and safety regulations at all times.

• Provided daily care for dogs, ensuring safety and well-being.
• Assisted in feeding and monitoring dogs during playtime activities.
• Maintained cleanliness of dog areas, including kennels and play spaces.
• Engaged in socialization activities to promote positive dog interactions.
• Collaborated with team members to create a positive environment for pets.
• Performed daily maintenance tasks such as cleaning floors and surfaces, changing bedding materials

*resigned due to relocation

• Provided exceptional customer service in a fast-paced dining environment.
• Managed food and beverage orders using point-of-sale system efficiently.
• Assisted team members during peak service times to ensure smooth operations.
• Maintained cleanliness and organization of dining area and service stations in accordance with guidelines of restaurant and Georgia Department of Public Health.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Resolved customer complaints promptly to enhance guest satisfaction experience.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Responded efficiently to guest inquiries and complaints in a professional manner.