Overview

Work History

Timeline

Hi, I’m

Samantha Kindlinger

Atlanta

Overview

23

years of professional experience

Work History

Orion

Client Experience Specialist

10.2020 - Current

Job overview

Developed strong relationships with clients, leading to increased loyalty and repeat business.
Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
Organized client events and workshops, fostering a sense of community among customers and promoting brand awareness.
Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
Trained new team members on best practices for delivering exceptional client experiences, raising overall performance standards across the team.
Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
Interacted with team members across departments to research and resolve customer issues.
Investigated and resolved customer inquiries and complaints quickly.

Timeline

Client Experience Specialist

Orion

10.2020 - Current