Hi, I’m
Samantha Kindlinger
Atlanta
Overview
23
years of professional experience
Work History
Orion
Client Experience Specialist
10.2020 - Current
Job overview
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Organized client events and workshops, fostering a sense of community among customers and promoting brand awareness.
- Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
- Trained new team members on best practices for delivering exceptional client experiences, raising overall performance standards across the team.
- Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
- Interacted with team members across departments to research and resolve customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
Timeline
Client Experience Specialist
Orion
10.2020 - Current