Samantha Lennon
Kennesaw
Summary
Customer service professional with extensive experience in high-pressure restaurant settings, proficient in multitasking and delivering outstanding client support. Expertise in managing large volumes of inquiries, scheduling, and resolving issues with professionalism and empathy. Strong communication skills and attention to detail contribute to a welcoming environment in customer service.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Pisano's Ny Style Pizzeria & Italian Kitchen
Kennesaw
04.2022 - 07.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed payment transactions efficiently using point-of-sale system.
- Trained new servers on restaurant procedures and best practices.
- Addressed customer inquiries and resolved issues promptly.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals for order input, bill splitting, and total calculations.
Server
Modena Ristorante Vinoteca
Marietta
02.2021 - 04.2022
- Provided excellent customer service to enhance dining experience.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Processed payments efficiently using point-of-sale systems.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Cashier
Chick-fil-A
kennesaw
07.2019 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved concerns promptly.
- Maintained organized cash register and ensured accurate cash handling.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05-2018
Associate of Science - Nursing
Georgia Highlands College
Cartersville, GASkills
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Adaptability to change
- Conflict resolution
- Time management
- Verbal communication
- Leadership
- Multitasking
- Flexible and adaptable
Accomplishments
- High School honors
- DECA business club
- Varsity Lacrosse Most Improved Player award
Timeline
Server/Bartender
Pisano's Ny Style Pizzeria & Italian Kitchen
04.2022 - 07.2025
Server
Modena Ristorante Vinoteca
02.2021 - 04.2022
Cashier
Chick-fil-A
07.2019 - 12.2020
High School Diploma -
North Cobb High School
Associate of Science - Nursing
Georgia Highlands College
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