Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Leroy

Savannah

Summary

Dynamic sales and business leader with over 10 years of experience driving revenue growth and leading high-performing teams across retail, telesales, business sales, and the insurance industry. Proven expertise in virtual and in-person team leadership, leveraging AI-driven tools, CRM systems, and collaborative technologies to deliver results in diverse work environments. Recognized for building and coaching teams, optimizing sales performance, and embracing innovative strategies that enhance customer experience and organizational success.

Overview

15
15
years of professional experience

Work History

Senior Manager - Rtl SMB Sales

Verizon Business
Savannah
07.2023 - 05.2025
  • Led regional sales strategy for SMB growth and team development
  • Exceeded revenue goals and improved client engagement
  • Coached and developed direct reports both in person and virtually

Multi-Store General Manager

Verizon
Atlanta
01.2022 - 07.2023
  • Managed the #1 and #2 top-performing retail stores in the territory
  • Received Winner's Circle recognition for outstanding results
  • Standardized performance coaching and processes across both stores

Life Insurance Agent

Family First Life
Atlanta
03.2021 - 03.2023
  • Executed comprehensive risk assessments to determine optimal coverage options
  • Educated clients on policy features and benefits to improve comprehension
  • Created tailored insurance plans based on unique client needs

General Manager

Verizon
Atlanta
11.2019 - 01.2022
  • Managed three high-volume retail locations across the region
  • Directed daily operations to improve team and sales metrics
  • Coached and developed managers and frontline sales representatives

Telesales Supervisor

Verizon
Tampa
08.2019 - 11.2019
  • Led a telesales team focused on meeting aggressive revenue goals
  • Built coaching plans that improved sales team results
  • Conducted call monitoring and calibrations to support performance

Sales Operations Analyst

Verizon
Tampa
05.2019 - 07.2019
  • Created dashboards to track KPIs and guide strategy
  • Supported leadership with sales performance insights
  • Helped train new hires to prepare for floor deployment

Telesales Sr. Representative

Verizon
Tampa
02.2019 - 04.2019
  • Exceeded sales targets and delivered high outbound volume
  • Coached new hires and underperforming reps to improve performance
  • Led side-by-side sessions and call calibrations tied to rep performance

Telesales Representative

Verizon
Tampa
06.2018 - 01.2019
  • Consistently ranked as a top-performing sales rep and won Winner's Circle
  • Drove both outbound and inbound sales with strong close rates
  • Delivered quality service while providing product expertise

Solutions Sales Manager - Central GA

Verizon
08.2016 - 05.2018
  • Managed multiple store locations and business accounts
  • Won enterprise-level awards for top sales performance
  • Surpassed targets through strategic relationship building

Solutions Sales Specialist - Atlanta, GA

Verizon
Atlanta
10.2013 - 08.2016
  • Delivered monthly sales targets with consistent results
  • Closed high-value accounts and maintained strong retention
  • Led solution presentations for enterprise customers

Device Specialist - Atlanta, GA

Verizon
Atlanta
06.2013 - 10.2013
  • Supported operations and customer device inquiries
  • Handled escalations and maintained sales floor readiness
  • Assisted with wholesale and technical support

Bilingual Lead Generation Specialist

E-Lead CRM
Buckeye
01.2012 - 01.2013
  • Generated sales and service leads for French-speaking Canadian clients
  • Recognized for high performance and exceeding outreach goals
  • Supported language-specific customer engagement and lead quality

Lead Generation Specialist

E-Lead CRM
Valdosta
01.2010 - 01.2012
  • Generated quality leads for dealership, service, and sales revenue
  • Achieved top performer status multiple times
  • Recognized with Gold Digger Award

Education

MBA - Master of Business Administration

Strayer University
Washington, DC
01-2020

B.A. - Sociology & Anthropology

Valdosta State University
Valdosta, GA
01-2012

Skills

  • Virtual and in-person team leadership and coaching
  • Remote workforce management and hybrid collaboration
  • AI-powered productivity and process automation
  • CRM and sales platforms (Salesforce, Outreach, Toughspot)
  • Performance coaching, training, and talent development (virtual on-site)
  • Strategic sales leadership and revenue growth
  • Data analytics, reporting, and KPI dashboard development
  • Customer experience optimization in digital and retail environments
  • Cross-channel and multi-channel sales strategy
  • Cloud collaboration tools (Microsoft Teams, Zoom, Slack, Google Workspace)
  • Adaptability to emerging technologies and diverse work environments

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Senior Manager - Rtl SMB Sales

Verizon Business
07.2023 - 05.2025

Multi-Store General Manager

Verizon
01.2022 - 07.2023

Life Insurance Agent

Family First Life
03.2021 - 03.2023

General Manager

Verizon
11.2019 - 01.2022

Telesales Supervisor

Verizon
08.2019 - 11.2019

Sales Operations Analyst

Verizon
05.2019 - 07.2019

Telesales Sr. Representative

Verizon
02.2019 - 04.2019

Telesales Representative

Verizon
06.2018 - 01.2019

Solutions Sales Manager - Central GA

Verizon
08.2016 - 05.2018

Solutions Sales Specialist - Atlanta, GA

Verizon
10.2013 - 08.2016

Device Specialist - Atlanta, GA

Verizon
06.2013 - 10.2013

Bilingual Lead Generation Specialist

E-Lead CRM
01.2012 - 01.2013

Lead Generation Specialist

E-Lead CRM
01.2010 - 01.2012

MBA - Master of Business Administration

Strayer University

B.A. - Sociology & Anthropology

Valdosta State University

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Samantha Leroy