Samantha L. Poss
Hiram
Summary
Results-driven Program Manager with extensive experience in team management and inventory control. Focused on enhancing customer satisfaction and operational efficiency through strategic planning and effective communication. Committed to fostering collaboration, driving results, and promoting diversity and inclusion in business operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
In Home Delivery Driver
Walmart
Hiram
08.2022 - Current
- Supervised team performance, enhancing operational efficiency and service quality.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints to improve satisfaction and loyalty.
- Resolved customer inquiries quickly to enhance overall satisfaction and support loyalty.
- Coordinated inventory management processes to maintain stock levels and reduce waste.
- Facilitated communication between departments to streamline workflows and resolve issues.
- Monitored compliance with safety protocols to ensure a secure working environment.
- Inspected delivery vehicles for safety and operational efficiency daily.
- Delivered customer orders promptly and accurately to designated locations.
District Manager
IHOP
08.2016 - 09.2023
- Oversaw daily operations of multiple IHOP locations to ensure compliance with standards.
- Trained and mentored managers, resulting in improved team performance across restaurants.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans that focused on increasing sales and operational efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Analyzed financial data for each store, identifying actionable areas for improvement and growth.
- Collaborated with district staff to maintain high-quality customer service standards.
- Conducted regular inspections to assess cleanliness and safety in dining areas.
Elderly Caregiver
Self Employed Web
Austell
01.2009 - 01.2016
- Administered medications and monitored health conditions.
- Supported elderly clients in daily living activities and personal hygiene to enhance comfort and independence.
- Maintained clean and safe living environments for clients.
- Executed cleaning tasks, including making beds and sanitizing surfaces, to maintain safe and healthy living environments.
- Updated family members on client needs and progress to ensure coordinated care and support.
Security Officer
K.S.I.
05.2014 - 09.2015
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify potential security risks and hazards.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured and opened designated sites based on operational requirements.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Ensured compliance with access control and visitor management policies to enhance security.
- Assisted in training new security personnel on protocols and emergency procedures.
- Checked photo IDs and tickets to facilitate secure guest entry.
Security Officer Seasonal
Six Flags Over Georgia
05.2014 - 06.2014
- Coordinated daily money transport routes with Cobb Police Department, ensuring secure handling of funds.
- Monitored guest activities to uphold safety standards and enforce park regulations.
- Conducted regular patrols of the park to identify potential security threats.
- Responded promptly to incidents and emergencies, maintaining calm and order.
- Trained new security staff on protocols and emergency procedures to enhance team readiness.
Field Radio Operator 0621
United States Marine Corp
08.2004 - 05.2009
- Maintained communications and radio gear, ensured operational readiness of Humvees; supervised 15 marines and cross-trained on wire and armory.
- Operated radio communication equipment for secure field operations.
- Routinely updated and changed frequencies and cryptographic codes to maintain communications integrity.
- Performed routine maintenance on communication devices and systems to ensure reliable operations.
- Collaborated with team members to troubleshoot equipment issues on-site.
- Assisted with training new operators on how to use and maintain radio systems correctly.
- Documented procedures for setting up, maintaining, and troubleshooting radios to enhance team efficiency and training.
Education
Electrical and Electronic System Technology Program -
Lincoln Tech
Marietta, GA04-2026
Dual Diploma with Distinction - Who’s who, Mass Media and Business seal
South Cobb High School
Austell, GA05-2004
Skills
- Electronics assembly
- Equipment maintenance
- Safety compliance
- Stock management
- Team management
- Schedule management
- Strategic planning
- Promotional activities
- Customer service
- Problem solving
- Attention to detail
- Coaching and mentoring
- Conflict resolution
- Effective communication
- Diversity and inclusion
Certification
- Servsafe certified
- Powered lifting equipment operator’s license
Timeline
In Home Delivery Driver
Walmart
08.2022 - Current
District Manager
IHOP
08.2016 - 09.2023
Security Officer
K.S.I.
05.2014 - 09.2015
Security Officer Seasonal
Six Flags Over Georgia
05.2014 - 06.2014
Elderly Caregiver
Self Employed Web
01.2009 - 01.2016
Field Radio Operator 0621
United States Marine Corp
08.2004 - 05.2009
Electrical and Electronic System Technology Program -
Lincoln Tech
Dual Diploma with Distinction - Who’s who, Mass Media and Business seal
South Cobb High School