Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Meeks

Atlanta

Summary

Skilled Software Specialist with relevant experience in software development, troubleshooting, and system design. Strong understanding of various programming languages and the ability to develop innovative software solutions. Demonstrated success in improving system efficiency and performance. Highly adept at identifying customer requirements and delivering effective technical solutions.

Overview

14
14
years of professional experience

Work History

Software Specialist II

QGenda
Atlanta
01.2022 - Current
  • Led software training sessions for administrators and end users, resulting in increased product adoption and a noticeable reduction in support requests.
  • Collaborated with QA teams to implement and refine testing processes, improving team efficiency and contributing to higher levels of customer satisfaction.
  • Acted as a Subject Matter Expert (SME) in cross-functional initiatives with development teams, ensuring product enhancements aligned with user needs and business objectives.
  • Delivered scalable software solutions that significantly improved system efficiency and customer satisfaction, while proactively mitigating technical risks across multiple projects for various customers.
  • Supported high-risk accounts that bypassed advanced support, providing specialized assistance, rebuilding trust through a careful, customer-focused approach that restored stability and achieved green status.
  • Consistently exceeded performance benchmarks (4.9/5 CSAT) by maintaining a near-perfect QA score (2.963/3) and 100.5% case resolution rate, while driving team-wide improvements in customer satisfaction and efficiency through high-quality casework and new hire mentorship.
  • Leveraged technical expertise and interpersonal skills to bridge gaps between departments, ensuring seamless project execution.

Flight Attendant

American Airlines
Charlotte
01.2020 - 01.2022
  • Delivered exceptional customer service to over 100 passengers per flight, ensuring comfort, safety, and satisfaction.
  • Managed and resolved passenger conflicts, reducing in-flight disturbances by 85% through professionalism, effective communication, empathy, and de-escalation techniques.
  • Executed in-flight sales, achieving a 40% increase in product sales by providing personalized recommendations.
  • Fostered positive relationships with passengers, resulting in high satisfaction ratings and repeat clientele.
  • Ensured compliance with all FAA regulations and safety protocols, conducting pre-flight checks and emergency drills.
  • Recognized by supervisors and peers for reliability, strong work ethic, and consistently positive passenger feedback.
  • Maintained up-to-date knowledge of airline policies, safety protocols, and emergency procedures.

Flight Attendant

United Airlines
Chicago
01.2012 - 01.2020
  • Delivered exceptional customer service to approximately 50 passengers per flight, ensuring comfort, safety, and satisfaction.
  • Managed and resolved passenger conflicts, reducing in-flight disturbances by 85% through effective communication and de-escalation techniques.
  • Executed in-flight sales, achieving a 40% increase in product sales by providing personalized recommendations.
  • Fostered positive relationships with passengers, resulting in high satisfaction ratings and repeat clientele.
  • Ensured compliance with all FAA regulations and safety protocols, conducting pre-flight checks and emergency drills.

Education

MBA - Masters of Business Administration

University of Georgia
GA
09-2025

Bachelor of Arts - Psychology

University of Phoenix
Tempe, AZ
05-2011

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Software training
  • Software troubleshooting
  • Process improvement
  • Creative problem solving
  • Customer relationship management
  • Time management
  • Technical support
  • Team collaboration

Timeline

Software Specialist II

QGenda
01.2022 - Current

Flight Attendant

American Airlines
01.2020 - 01.2022

Flight Attendant

United Airlines
01.2012 - 01.2020

MBA - Masters of Business Administration

University of Georgia

Bachelor of Arts - Psychology

University of Phoenix

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Samantha Meeks