Samantha Milligan
Atlanta
Summary
Accomplished Senior Resolution Coordinator II with a proven track record at Walmart Remote, adept at analytical thinking and conflict resolution. Expert in troubleshooting and enhancing system performance, showcasing exceptional multitasking and organizational skills. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Resolution Coordinator II
Walmart Remote
04.2023 - Current
- High Call Volume Chats, Emails, Offline, Inbound, Outbound
- Diagnosed problems and offered solutions to customers using troubleshooting techniques.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collaborated with other departments to resolve complex issues.
- Documented all incoming emails for future reference purposes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Dispatch Coordinator
Freight Force Temp Remote
12.2022 - 03.2023
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Assigned drivers to appropriate routes based on customer needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored changes in delivery schedule and communicated changes to customers.
Technology Specialist
Teleperformance Remote
03.2021 - 11.2022
- Responded quickly to inquiries from internal customers regarding their technical issues.
- Monitored system performance and identified areas of improvement.
- Troubleshot hardware and software issues for users in a timely manner.
- Repaired faulty equipment such as PCs, laptops, phones, tablets.
Education
Bachelor of Science - Social Sciences
Grambling State University
Grambling, LA05-2020
Skills
- Great multitasker
- Analytical thinking
- Conflict resolution
- Energetic, self-motivated
- Calm under pressure
- Organization and time management
Timeline
Senior Resolution Coordinator II
Walmart Remote
04.2023 - Current
Dispatch Coordinator
Freight Force Temp Remote
12.2022 - 03.2023
Technology Specialist
Teleperformance Remote
03.2021 - 11.2022
Bachelor of Science - Social Sciences
Grambling State University
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