SAMANTHA PINKNEY
Columbus
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Spring Harbor
10.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Compassionate Care Nursing
07.2022 - 10.2022
- Observed and documented patient status and provide pre- and post operative care
- Read and recorded temperature, pulse, respirations, and oxygen levels
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Assisted residents with activities for daily living such as bathing, grooming, and meals
Inbound Fraud Analyst
TSYS
01.2021 - 10.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Explained new products and services to customers
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction
- Used various skills to resolve problems in reasonable amount of time
- Answered questions from customers that came in through the company's telephone
Chat Sales Agent
Afni
06.2019 - 12.2020
- Explained new products and services to customers
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction
- Used various skills to resolve problems in reasonable amount of time
- Answered questions from customers that came in through the company's online chat feature
- Made recommendations to customers to promote brand effectiveness and product benefits
Product Support
Concentrix
01.2019 - 04.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
CSR/Assistant Store Manager
Circle K
02.2018 - 01.2019
- Reorganized sales floor to optimize customer flow and improve product visibility
- Trained employees on store security, monetary procedures and customer service expectations
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Hired, trained, evaluated performance and enforced disciplinary actions for 5 associates
Sandwich Artist/Shift Leader
Subway
09.2014 - 06.2018
- Organized food preparation stations and replenished supplies regularly
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods
- Completed efficient store opening and closing procedures each day
- Prepared food items such as deli and hot sandwiches to meet customer specifications
- Complied with safety and sanitation guidelines to maintain health and wellbeing of customers and other staff
- Trained sandwich artists to apply attention to detail and commitment to quality
Hairstylist
Kee J's Total Salon
04.2013 - 09.2014
- Took care of my clients' hair care needs and wants
- Followed the Board of Cosmetology rules and regulations
- Assisted other hairstylist when help was needed
Cashier
Wal-Mart
01.2008 - 04.2012
- Received payments by cash, check, credit cards, vouchers, or automatic debits
- Answered customers' questions and provide information on procedures or policies
- Helped stock merchandise
- Assisted in other departments as well
Education
COSMETOLOGY -
Virginia college
01.2013
HIGH SCHOOL DIPLOMA -
Kendrick High school
01.2007
Skills
- Management interaction
- Call Centers
- Company Policy and procedures
- Product and service knowledge
- Customer Education
- Supply Services
- Online Communications
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Walmart
02.2024 - Current
CNA
Spring Harbor
10.2022 - 05.2023
CNA
Compassionate Care Nursing
07.2022 - 10.2022
Inbound Fraud Analyst
TSYS
01.2021 - 10.2021
Chat Sales Agent
Afni
06.2019 - 12.2020
Product Support
Concentrix
01.2019 - 04.2019
CSR/Assistant Store Manager
Circle K
02.2018 - 01.2019
Sandwich Artist/Shift Leader
Subway
09.2014 - 06.2018
Hairstylist
Kee J's Total Salon
04.2013 - 09.2014
Cashier
Wal-Mart
01.2008 - 04.2012
HIGH SCHOOL DIPLOMA -
Kendrick High school
COSMETOLOGY -
Virginia college
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