Samantha Pryor

• Supervised customer service agents to ensure compliance with company policies.
• Trained new staff on customer interaction techniques and service protocols.
• Resolved complex customer issues while maintaining high service standards.

• Oversaw daily airport operations to ensure efficient passenger flow.
• Coordinated staff schedules to maintain optimal workforce levels.
• Managed compliance with safety regulations and airport policies.
• Implemented training programs for new employees on operational procedures.
• Resolved passenger inquiries and concerns to improve customer satisfaction.

• Assisted passengers with boarding procedures and gate announcements.
• Collaborated with crew members to ensure flight safety and efficiency.
• Provided support during irregular operations and flight delays.
• Communicated flight updates to passengers using PA systems effectively.
• Trained new team members on operational procedures and safety protocols.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.

Baggage Call Center and Customer Care

- Uses effective customer service techniques to build strong client relationships

- Makes quick decisions to ensure customer satisfaction

- Completes forms using the World Tracer System

- Assists external and internal customers by locating mishandled baggage.