Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Reed

Martinez

Summary

Adept at enhancing financial accuracy and team collaboration, I significantly improved audit processes and vendor relations at Contract Callers, Inc. Leveraging expertise in accounts payable processing and problem-solving abilities, I streamlined operations, achieving a notable increase in efficiency. My proactive approach and meticulous attention to detail have consistently driven positive outcomes.

Overview

6
6
years of professional experience

Work History

Accounting Technician

Contract Callers, Inc
11.2023 - Current
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
  • Completed bi-weekly payroll for company employees.
  • Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
  • Organized general ledger with accuracy and within time constraints.
  • Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
  • Enhanced vendor relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
  • Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
  • Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
  • Improved cash handling practices across the organization with strict adherence to internal control policies and regular staff training sessions on best practices.
  • Entered figures using 10-key calculator to compute data quickly.
  • Ensured compliance with financial regulations by staying current on industry best practices and keeping abreast of changes in relevant laws.
  • Assisted in successful external audit process, preparing necessary documents and facilitating auditor inquiries.
  • Facilitated smoother financial month-end close, rigorously adhering to deadlines and checklists.
  • Streamlined invoice processing to improve vendor relationships and maintain timely payment schedules.
  • Strengthened financial accuracy by meticulously maintaining all accounts payable and receivable.
  • Compiled detailed monthly financial reports for management, ensuring transparency and aiding in strategic decision-making.
  • Improved financial data integrity, conducting regular reviews and updates of accounting records.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Shift Leader

Cheeseburger Bobbys
10.2020 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.

Customer Service Representative

Contract Callers, Inc.
09.2018 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.

Compliance Assistant

Contract Callers, Inc.
06.2019 - 11.2023
  • Participated in risk assessments, aiding the identification and mitigation of potential compliance issues.
  • Developed comprehensive reports on compliance metrics, informing senior management of key trends and areas needing improvement.
  • Conducted periodic reviews of company practices, ensuring continued alignment with evolving regulatory expectations.
  • Liaised with various departments to gather information required for regular reporting obligations.
  • Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
  • Played an active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
  • Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.
  • Worked closely with other department members to ensure accurate and timely completion of compliance tasks, promoting teamwork within the organization.
  • Managed recordkeeping systems related to compliance activities ensuring easy access when needed.
  • Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
  • Assisted in the development of compliance policies for better adherence to regulatory requirements.
  • Collaborated with cross-functional teams to address potential compliance concerns, mitigating risks effectively.
  • Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
  • Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
  • Enhanced compliance procedures by conducting thorough research and analysis of industry regulations.
  • Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation.
  • Monitored ongoing projects for adherence to legal and regulatory requirements, reducing potential liabilities.
  • Maintained up-to-date knowledge on industry-specific rules and regulations, serving as a reliable resource for colleagues seeking guidance.
  • Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Developed risk assessment models to identify potential compliance risks.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.

Education

Bachelor Of Science - Biology

Augusta State University
Augusta, GA

High School Diploma -

Evans High School
Evans, Ga
05.2011

Skills

  • Expense tracking
  • Cash flow management
  • File maintenance
  • Accounting and bookkeeping
  • Accounts payable processing
  • Data entry
  • General ledger management
  • Accounts receivable management
  • Credit analysis
  • Accrual accounting
  • Financial statement analysis
  • Internal controls
  • Budget analysis
  • Intercompany transactions
  • Transaction management
  • Report preparation
  • Auditing procedures
  • Variance analysis
  • Debt management
  • Report organization
  • Sales auditing
  • Audit tracking
  • Workflow enhancement
  • Precision and accuracy
  • Certified internal control specialist
  • Professional risk manager
  • Organization skills
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Journal entries
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Bill payment and recordkeeping
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Creative problem solving
  • Proactive and Self-motivated
  • Decision-making
  • Accounts receivable
  • Relationship building
  • Customer relations
  • Microsoft Excel
  • Microsoft office
  • Cash management
  • Team building
  • Accounts payable
  • Task prioritization
  • Handling confidential materials
  • Self motivation
  • Analytical thinking
  • Goal setting
  • Risk assessment
  • Professionalism

Timeline

Accounting Technician

Contract Callers, Inc
11.2023 - Current

Shift Leader

Cheeseburger Bobbys
10.2020 - 10.2024

Compliance Assistant

Contract Callers, Inc.
06.2019 - 11.2023

Customer Service Representative

Contract Callers, Inc.
09.2018 - 06.2019

Bachelor Of Science - Biology

Augusta State University

High School Diploma -

Evans High School

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Samantha Reed