Samantha Rivas
Woodstock
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with a successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Positive and successful at motivating and building fun and harmonious team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to communicate with me and their peers!
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Supervisor
Starbucks
Alpharetta
2025.03 - Current
- Supervised daily operations and ensured high-quality customer service.
- Trained and mentored new partners on store procedures and policies.
- Managed inventory levels and placed orders to maintain product availability.
- Coordinated team schedules to optimize staffing during peak hours.
- Enforced health and safety standards to maintain a clean workspace.
- Assisted in the development of promotional displays to enhance customer engagement.
- Collaborated with management on improving team performance and efficiency.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Operations Manager
Crunch Fitness
Tucker
2025.01 - 2025.03
- Managed daily operations to ensure smooth gym functionality and member satisfaction.
- Supervised staff training programs to enhance team performance and service quality.
- Coordinated maintenance schedules for equipment to ensure safety and reliability.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Assisted in developing marketing strategies to attract new members and promote services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Bar Team Leader
TopGolf
Alpharetta
2022.06 - 2025.01
- Supervised bar staff to ensure efficient service during peak hours.
- Trained new team members on cocktail preparation and customer service standards.
- Managed inventory, ordering supplies to maintain optimal stock levels.
- Implemented cleaning schedules to maintain bar hygiene and safety standards.
- Assisted guests with drink selections, providing personalized recommendations.
- Ensured compliance with health and safety regulations in the bar area.
- Poured wine, beer, and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Restocked beer and liquor regularly and after special events.
- Created signature beverages to increase revenue and patron loyalty.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Developed and implemented bartender training programs, policies and procedures.
- Enforced responsible serving practices to promote guest safety and enjoyment.
- Resolved customer complaints in a professional manner.
Education
Personal Training
National Academy of Sports Medicine
2025.09 - 2026.04
Alpharetta High School
Alpharetta, GeorgiaSkills
- Customer service
- Employee training
- Team building
- Inventory management
- Health and safety
- Task delegation
- Documentation and reporting
- Complex Problem-solving
- Inventory control
- Coaching and mentoring
- Attention to detail
- Operations management
- Goal oriented
- Department organization
- Adaptability
- Interpersonal skills
- Team collaboration
- Positive attitude
- Excellent communication
Certification
- CPR certified- N.A.S.M, 2026
Timeline
Personal Training
National Academy of Sports Medicine
2025.09 - 2026.04
Supervisor
Starbucks
2025.03 - Current
Operations Manager
Crunch Fitness
2025.01 - 2025.03
Bar Team Leader
TopGolf
2022.06 - 2025.01
Alpharetta High School