Samantha Simpson
Lithia Springs
Overview
13
13
years of professional experience
Work History
Housekeeper
My Place Hotels
Lithia Springs
06.2026 - Current
- Maintained cleanliness and organization of guest rooms and public areas.
- Managed laundry services, including washing, folding, and distributing linens.
- Assisted with inventory management of cleaning supplies and equipment.
Housekeeper/Restaurant Server
City of Elberton
Elberton
04.2024 - 03.2026
- Maintained daily cleaning schedules and adjusted tasks according to demand.
- Responded to requests from guests regarding housekeeping needs.
- Replaced bed linens and towels in guest rooms to maintain cleanliness and comfort., tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Built strong rapport with guests, fostering repeat business through outstanding customer service.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Greeted and seated customers promptly, courteously, and professionally.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Clinical Intake Specialist
Thrive Skilled Pediatric Care
Marietta
08.2019 - 06.2023
- Obtain insurance information and verify according to company guidelines
- Answered incoming phone calls, processed fax orders, and entered orders into computer system for accurate order fulfillment
- Maintain open communications and confidentiality with customers and referral sources
- Obtained and verified insurance information in compliance with company guidelines to ensure eligibility and coverage
- Processed payments over the phone, ensuring secure transactions and customer satisfaction
- Knowledge of order confirmation process
- Maintained availability for urgent company needs
- Handled phone payments to ensure timely transactions
- On call per company policy
Flagger/Traffic Control
Southeastern Traffic Supply
Mableton
12.2017 - 08.2019
- Led crew members in job safety and readiness training
- Developed traffic routing plans.
- Facilitated discussions on responsibilities and expectations with supervisors and customers
Assistant Manager/Cashier
Sonic Drive-In
Lithia Springs
05.2013 - 12.2017
- Managed sales drawers and processed daily deposits to ensure accurate financial reporting
- Encouraged team to provide exceptional customer service during interactions
- Led and directed team members on effective methods, operations, and procedures to streamline daily operations
Education
High school or equivalent -
Lithia Springs high school
Lithia Springs, GASkills
- Customer Service
- Inventory Control
- Logistics
- Time management
- Management experience
- Team building
- Strategic Planning
- Communication skills
- Windows
- Medical terminology
- Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeper
My Place Hotels
06.2026 - Current
Housekeeper/Restaurant Server
City of Elberton
04.2024 - 03.2026
Clinical Intake Specialist
Thrive Skilled Pediatric Care
08.2019 - 06.2023
Flagger/Traffic Control
Southeastern Traffic Supply
12.2017 - 08.2019
Assistant Manager/Cashier
Sonic Drive-In
05.2013 - 12.2017
High school or equivalent -
Lithia Springs high school