Samantha SPRIGGS
Eastanollee
Summary
A motivated individual with a variety of skills, ranging from warehouse to Customer Service. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
LINE OPERATOR
Nestle Purina
Hartwell
08.2025 - Current
- Monitored production line for malfunctions or stoppages, promptly troubleshooting issues to maintain operational efficiency.
- Resolved unexpected assembly line changes, ensuring minimal disruption to production flow.
- Monitored production quality to ensure compliance with safety protocols.
- Conducted regular equipment inspections to identify maintenance needs promptly.
- Modified machine settings to accommodate different product specifications.
- Inspected product quality at multiple production stages, ensuring compliance with quality standards and documenting results.
- Maintained clean, organized workstations to enhance safety and productivity.
- Utilized hand tools and equipment for minor machinery adjustments.
Order Picker
Baker & Taylor
Commerce
11.2020 - 08.2025
- Fulfilled customer orders to consistently meet daily production objectives and enhance service delivery.
- Selected units from shelves based on customer order specifications.
- Transported products in tote pans using push cart to designated aisles and zones.
- Maintained daily picking reports, ensuring accuracy of total units picked and production percentages for operational tracking.
- Organized units on aisles to enhance operational productivity.
- Read orders to confirm correct barcodes and merchandise quantities.
- Collaborated with team members to streamline order fulfillment and effectively manage workload.
- Conducted inventory checks to ensure stock levels aligned with operational needs.
QUALITY INSPECTOR
Lanier Clothing
Toccoa
04.2019 - 11.2019
- Conducted thorough inspections of garments, ensuring compliance with quality standards and minimizing defects.
- Verified proper labeling and storage of incoming materials according to specifications.
- Recorded visible defects using a camera, including photographic evidence in reports.
- Prepared detailed reports on inspection findings, facilitating data entry into Citrix system for accurate tracking.
- Documented and maintained inspection records and quality assurance documents accurately.
- Ensured precise labeling and documentation for outgoing shipments, supporting efficient logistics and delivery processes.
- Received incoming shipments, verifying quantity and quality against purchase orders.
- Prepared packages for shipping, selecting the most economical methods.
CUSTOMER SUPPORT ADVISOR
Miele
Abingdon
11.2016 - 11.2017
- Resolved customer inquiries through phone, email, and chat support channels.
- Assisted customers with product usage and technical issues during interactions.
- Promoted company warranty options to eligible customers, enhancing service assistance and customer satisfaction.
- Maintained detailed records of customer interactions and technician service visits to support issue resolution and service quality.
- Documented correspondence in CRM to monitor requests, issues, and resolutions.
- Utilized scheduling software to manage appointments and service availability.
- Remained calm under pressure while diffusing tense situations with customers.
- Provided insights on premium appliance features and current promotions, helping customers make informed purchasing decisions.
Education
ASSOCIATE OF ARTS - Art & Design
Abingdon & Witney College
Abingdon, England01-2011
HIGH SCHOOL EQUIVALENT - Education
Fitzharry's School
England07-2008
Skills
Quality inspection techniques
- Safety compliance standards
- Order processing and picking
- Data entry accuracy
- Payment processing
- Workload prioritization
- Customer service and support
- Complaint resolution
- Appointment scheduling
- Cross-department collaboration
- Microsoft Office
- Outlook email management
- Typing speed 60 wpm
- Problem solving skills
References
References available upon request
Timeline
LINE OPERATOR
Nestle Purina
08.2025 - Current
Order Picker
Baker & Taylor
11.2020 - 08.2025
QUALITY INSPECTOR
Lanier Clothing
04.2019 - 11.2019
CUSTOMER SUPPORT ADVISOR
Miele
11.2016 - 11.2017
ASSOCIATE OF ARTS - Art & Design
Abingdon & Witney College
HIGH SCHOOL EQUIVALENT - Education
Fitzharry's School