Samantha Swink

Managed scheduling of patient appointments, greeting them upon arrival and answering phones effectively. Verified insurance coverage to ensure proper billing procedures. Prepared charts and collected copayments ahead of visits for efficiency. Oversaw patient records management, adhering strictly to HIPAA guidelines. Handled incoming and outgoing faxes to maintain clear communication channels. Obtained new patient information for database updates. Dispatched prescriptions as required to support patient care. Strengthened relationships with providers, patients, and staff for cohesive operations.

• Facilitated a welcoming environment by greeting and assisting all visitors effectively.
• Directed calls using multi-line phone system, ensuring efficient communication flow.
• Optimized staff schedules through appointment management and calendar maintenance.
• Ensured timely processing of incoming and outgoing mail for effective communication.
• Managed payment reception with accuracy and efficiency.
• Coordinated parts ordering to support operational requirements.

• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.