Samantha Tangalan
Buford
Summary
Health information professional prepared for role with in-depth knowledge of medical record management and data analysis. Proven ability to enhance system efficiency and ensure compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in electronic health records (EHR) systems, medical coding, and patient confidentiality. Reliable and results-driven, consistently delivering high-quality performance.
Overview
10
10
years of professional experience
Work History
Health Information Specialist Supervisor/Customer Service Supervisor
Ciox/Datavant
12.2021 - Current
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Coordinated closely with IT professionals to troubleshoot technical issues related to electronic health records systems, minimizing downtime for clinical staff members.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Remained abreast of changes in medical coding guidelines, ensuring accurate and timely submission of insurance claims.
- Increased departmental accuracy rates through regular quality assurance checks on coded diagnoses and procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Transcribed and entered patient medical information into electronic medical records systems.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Organized educational seminars for healthcare providers on proper documentation techniques, leading to more accurate reimbursement claims submissions.
Call Center Agent/Scheduler/Customer Service
Medical Offices of Manhattan/Manhattan Cardiology
10.2019 - 12.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Medical Records Clerk
Neurological Specialties of Long Island
01.2018 - 10.2019
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Records Retriever
ChartFast
08.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Call Center Agent
SPH Analytics
02.2015 - 01.2016
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Addressed customer account discrepancies and concerns.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Health Information Management
Western Governors Universtity
Millcreek, Utah06-2029
Skills
- ICD-10-cM coding
- Healthcare IT systems
- Medical records indexing
- HIPAA compliance
- Electronic health records
- Healthcare analytics
- Insurance verification
- Medical records storage
- Medical office procedures
- Medical records destruction
- Health information exchange
- Medical record auditing
Timeline
Health Information Specialist Supervisor/Customer Service Supervisor
Ciox/Datavant
12.2021 - Current
Call Center Agent/Scheduler/Customer Service
Medical Offices of Manhattan/Manhattan Cardiology
10.2019 - 12.2021
Medical Records Clerk
Neurological Specialties of Long Island
01.2018 - 10.2019
Medical Records Retriever
ChartFast
08.2016 - 12.2017
Call Center Agent
SPH Analytics
02.2015 - 01.2016
Bachelor of Science - Health Information Management
Western Governors Universtity
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