Samantha Valenzuela
Marietta
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in enhancing operational procedures and training staff. Expert in food safety and customer service, adept at resolving complaints and fostering a positive team environment. Recognized for effectively managing emergency situations while maintaining high sanitation standards.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Marietta
08.2020 - Current
- Maintained positive working relationship with fellow staff and management.
- Assisted in the development and implementation of new operational procedures.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Identified needs of customers promptly and efficiently.
- Handled emergency situations with composure and in accordance with company guidelines.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
Skills
- Operational procedures
- Employee training
- Food safety
- Customer service
- Communication skills
- POS system operation
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Shift Leader
Dunkin' Donuts
08.2020 - Current