Samantha Whitmore
Roswell
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
10
10
years of professional experience
Work History
Business Development Manager/IT Manager
AVS Health
07.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
- Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Streamlined contract renewal processes to enhance customer retention rates.
Senior Project Manager
CareValidate
08.2022 - 08.2024
- Managed Implementation Team
- Managed internal product development projects.
- Created and executed external client SOW’s
- Identified customer needs and provided solutions.
- Created project plans and timelines.
- Created and managed project requirements.
- Provided client product support.
- Attended sales calls to determine customer requirements.
- Partnered with engineering team to ensure customer requirements were met.
- Managed Operations and Implementation Department Budgets
- Determined resource allocation.
- Identified gaps in internal processes and provide a corrective action plan.
- Managed all client contract renewals.
- Prioritized client enhancements with leadership.
- Developed internal team SOP’s.
- Provided risk analysis for internal and external projects.
- Compiled project documentation for the client and technical team.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Program Manager - Contract Role
Kitestring
09.2023 - 07.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed comprehensive POS system programs for major retail clients, ensuring seamless integration and functionality across multiple locations.
- Worked closely with senior management, retail partners, and technology vendors to define program objectives, scope, and deliverables, fostering strong collaborative relationships.
- Optimized resource allocation by coordinating cross-functional teams, ensuring the availability of necessary expertise and tools for each phase of the POS program.
- Identified potential risks related to POS deployments, developing and implementing mitigation strategies to minimize impact and ensure program success.
- Oversaw program budgets, tracking expenditures and ensuring financial efficiency while delivering high ROI through cost-effective solutions.
- Enhanced POS program efficiency by implementing process improvements and best practices, reducing deployment times and increasing system reliability.
- Established and monitored key performance indicators (KPIs) specific to POS implementations, driving continuous improvement and ensuring program goals were met.
- Negotiated contracts and managed relationships with POS hardware and software vendors, ensuring timely delivery and adherence to technical specifications.
- Developed detailed program documentation, including status reports, risk assessments, and postimplementation reviews, providing stakeholders with clear insights into program progress and outcomes.
Sales & Services Director/ Professional Services Project Manager
Ved Health
01.2021 - 08.2022
- Manage & support services team members.
- Manage all external client sales and projects.
- Create and manage all client contracts and SOW’s including contract renewal.
- Ensure all projects are documented appropriately for FDA inspections.
- Provide potential clients with solutions based on their needs/wants.
- Manage all external client projects that validate the following vendors:
- SCC Soft Computer
- Cerner
- Sunquest
- Epic
- Ensure timelines are met appropriately to avoid the client go-live being in jeopardy.
- Track each project for internal and external needs.
- Provide project specifications, documentation, and project status to all external clients.
- Review internal processes to gain efficiency.
- Review client contracts with Sales Support Staff for appropriate resourcing.
- Create SOPs for internal staff members.
- Provide developers with internal and external changes/enhancements on all applications utilized.
- Perform all annual performance appraisals for service team members.
- Review and assess all service projects to forecast resource issues.
- Communicate with active project clients on a weekly basis.
Application Development Manager/Program Manager
United Companies
11.2017 - 01.2021
- Met project specifications with continuous oversight of software system installations and ongoing operation.
- Provided technical leadership of development for 20 simultaneous application products.
- Identified staff knowledge deficiencies, scheduled educational activities to correct gaps in previous training.
- Communicated directly with project stakeholders, provided timely updates on project advancement.
- Supervised aspects of development teams such as hiring, training, salary administration and remedial assignments.
- Ensured all Business Plan goals were met by my staff.
- Diagnosed Oracle and Microsoft SQL Server database issues.
- Assisted in budget tracking for the Application Development Team.
- Ensured ALL projects stay within quoted budget.
- Prioritized IT resources for projects and issues.
- Reviewed service level agreements, along with legal contracts.
- Managed all IT projects for each business unit.
IT Coordinator
United Companies
03.2016 - 01.2017
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Oversaw productivity streams for ongoing and special projects.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Created SOPs to better assist with repetitive issues.
- Identified gaps or manual processes. Created workflows within the designated system to gain efficiency.
- Compiled needs for new software and implemented a new project.
- Maintained and created SSRS SQL reports.
- Created executive summaries and project signoffs for internal and external stakeholders.
IT Business Analyst
United Companies
12.2014 - 03.2016
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Wrote technical specifications for internal developers and vendors.
- Calculated ROI for each project and provided executive summaries to stakeholders.
Education
BS - Computer Information Systems
University of Southern Indiana
Evansville, IN05.2017
Skills
- Requirements Gathering
- Task/Project Prioritization
- SSRS
- Resource Planning
- Managing Scope Creep
- User Acceptance Testing
- User Needs Assessment
- SQL
- Oracle
- Agile & Waterfall Methodologies
- Writing Technical Specifications
- Risk Management
- Financial Management
- Project Management
- Process Improvement
- SQL Developer
- Calculating ROI
- Salesforce/HubSpot
- Team leadership
Certifications
Lean Six Sigma Green Belt
Timeline
Business Development Manager/IT Manager
AVS Health
07.2024 - Current
Program Manager - Contract Role
Kitestring
09.2023 - 07.2024
Senior Project Manager
CareValidate
08.2022 - 08.2024
Sales & Services Director/ Professional Services Project Manager
Ved Health
01.2021 - 08.2022
Application Development Manager/Program Manager
United Companies
11.2017 - 01.2021
IT Coordinator
United Companies
03.2016 - 01.2017
IT Business Analyst
United Companies
12.2014 - 03.2016
BS - Computer Information Systems
University of Southern Indiana
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