Samantha P Quiroz Cruz
Villa Rica
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
SCEISE
10.2017 - 04.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices for access control systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and configured operating systems and applications (OnGuard 7.3 by Lenel).
- Diagnosed and troubleshot hardware, software and network issues.
Kitchen Assistant
Eventos Charly
11.2014 - 12.2018
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Associate
Promociones MM Co.
12.2013 - 12.2016
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Staying up to date on products, services, and policies, and explaining their benefits to customers
- Prepared merchandise for sales floor by pricing or tagging.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Engineering - BEng - Computer Systems Engineer in Hardware
Autonomous University of Chihuahua
Chihuahua, MexicoSkills
- Hardware installation
- Peripheral repair
- Software updating
- Application installations
- Technical support
- Peripheral maintenance
Languages
Spanish
Native or Bilingual
Certification
Handling Slab Scissor Lifts
Timeline
IT Technician
SCEISE
10.2017 - 04.2021
Kitchen Assistant
Eventos Charly
11.2014 - 12.2018
Sales Associate
Promociones MM Co.
12.2013 - 12.2016
Bachelor of Engineering - BEng - Computer Systems Engineer in Hardware
Autonomous University of Chihuahua
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