Samerah Mcclendon
Fairburn
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CNA/Med Tech
Brightmoor Senior Living
11.2017 - 01.2023
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Home Health Aide
CareMaster Medical Services
02.2006 - 10.2017
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Ensured timely medication administration for improved patient health outcomes.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
ORDER FILLER
JCPenny Logistics
08.2012 - 12.2014
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Followed orders precisely for correct items, sizes and quantities
SALES REPRESENTATIVE/ ACCOUNT MANAGER
Papa Duck Furniture Co.
09.2010 - 07.2012
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
CNA
Brightmoor Nursing Home
05.1996 - 08.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Associate Of Applied Arts - Medical Insurance Coding
University of Phoenix
Tempe, AZ04.2012
Diploma -
Griffin High School
Griffin, GA05.1995
Skills
- Order Management
- Retail Sales
- Customer Service
- Employee Relationships
- Multi-Line Telephone Operation
- Delivery Scheduling
- Order Fulfillment
- Professional Telephone Demeanor
- Stockroom Procedures
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Bathing assistance
- Feeding assistance
- Basic life support
- Dressing assistance
- End-of-life care
- Patient transfers
- Emotional support
- Emergency response
- Medication administration
- Critical thinking
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
Certified Nurse Aid(CNA)
Employee of the month
I was Lead CNA working at an Assisted Living Passing medication throughout facility. I was happy to become employee of the month, and being recognized for 20 plus years as a CNA in June of 2018. I Love what I do for people, changing lives and making a difference, standing out as a good model Nurse Aid.
Timeline
CNA/Med Tech
Brightmoor Senior Living
11.2017 - 01.2023
ORDER FILLER
JCPenny Logistics
08.2012 - 12.2014
SALES REPRESENTATIVE/ ACCOUNT MANAGER
Papa Duck Furniture Co.
09.2010 - 07.2012
Home Health Aide
CareMaster Medical Services
02.2006 - 10.2017
CNA
Brightmoor Nursing Home
05.1996 - 08.2005
Diploma -
Griffin High School
Associate Of Applied Arts - Medical Insurance Coding
University of Phoenix
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