Overview
Work History
Education
Skills
Timeline
Generic

Sammyra Smith

Columbus

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Floor & Decor
Columbus
01.2025 - Current
  • Processed customer orders and returns efficiently to enhance satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Walmart
Columbus
08.2023 - 12.2024
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Answered customer inquiries and provided accurate information regarding products and services.

Retail Sales Associate

National Infantry Museum
Columbus
08.2022 - 07.2023
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Addressed customer questions and concerns regarding products and services.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Created price tags and merchandise signs for new items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Grocery Clerk

Publix
Columbus
01.2022 - 08.2022
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Answered customers' questions and provided information on store procedures or policies.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Assisted customers with locating items and providing recommendations based on preferences.

Footwear Associate

Academy Sports and Outdoors
Columbus
04.2021 - 10.2021
  • Presented different categories of shoes and shoe care products and explained features, benefits, and technical specs to generate sales.
  • Monitored inventory levels throughout the store and alerted management when supplies were low.
  • Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
  • Performed regular stockroom duties, including receiving shipments and organizing back stock.

Education

Bachelor of Science - Cybersecurity

Wilmington University
New Castle, DE
12-2026

Associate of Arts - Pre-Nursing

Georgia Military College
Columbus, GA
05-2018

High School Diploma -

Shaw High School
Columbus, GA
05-2016

Skills

  • Critical thinking
  • Customer service
  • Problem resolution
  • Conflict resolution
  • Positive and professional
  • Task prioritization
  • Data entry
  • Professional telephone demeanor

Timeline

Customer Service Representative

Floor & Decor
01.2025 - Current

Customer Service Representative

Walmart
08.2023 - 12.2024

Retail Sales Associate

National Infantry Museum
08.2022 - 07.2023

Grocery Clerk

Publix
01.2022 - 08.2022

Footwear Associate

Academy Sports and Outdoors
04.2021 - 10.2021

Bachelor of Science - Cybersecurity

Wilmington University

Associate of Arts - Pre-Nursing

Georgia Military College

High School Diploma -

Shaw High School

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Sammyra Smith