Samuel Ciaccio
Waverly Hall
Summary
Detail-oriented IT professional with strong skills in IT troubleshooting, network administration, and information security. Proven ability to enhance operational efficiency and ensure robust technical support.
Professional military service member with focus on operational readiness and mission success. Extensive experience in leadership roles and strategic planning, ensuring high performance and goal attainment. Known for collaborative teamwork, adaptability to dynamic environments, and strong problem-solving abilities. Consistently reliable with commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Department Of Defence
FT BRAGG, NC
04.2022 - 04.2026
- Operated and maintained advanced military equipment in high-pressure environments.
- Collaborated with team members to execute tactical operations effectively.
- Monitored operational performance, identifying areas for process improvement and efficiency gains.
- Secured and protected military property, assets, and personnel.
- Facilitated cross-training allowing unit members to acquire new skills relevant to their respective duties.
- Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
- Assisted superiors in devising strategic plans that resulted in streamlined communication channels between units during joint operation exercises.
- Operated surveillance radar, communication systems and identification equipment.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Technician Specialist
WOW Internet Cable Phone
Columbus, GA
02.2022 - 04.2022
- Diagnosed and resolved technical issues related to internet, cable, and phone services.
- Provided exceptional customer support during installations and service calls.
- Conducted equipment maintenance and quality checks to ensure optimal performance.
- Implemented improvements in workflow efficiency within the technical support team.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
- Managed high levels of call flow and responded to technical support needs.
Team Leader
Advanced Material Installation - Ami
Columbus, GA
02.2021 - 02.2022
- Coordinated team operations to ensure timely completion of material installation projects.
- Mentored junior staff to enhance skill development and operational efficiency.
- Oversaw project timelines, ensuring adherence to safety protocols and quality standards.
- Facilitated communication between teams to streamline project execution and resolve issues promptly.
- Led training sessions on advanced installation techniques, fostering a culture of continuous learning within the team.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Cashier
Publix
Columbus, GA
01.2020 - 01.2021
- Processed transactions efficiently using POS systems to ensure smooth customer checkout experiences.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent cash handling and reconciliation practices.
- Trained new staff on operational procedures and best practices for customer service excellence.
Education
High School Diploma -
Harris County High School
Harris County, GA05-2018
Skills
- Information security
- IT troubleshooting
- Technical issue analysis
- System upgrades
- Network administration
- IT diagnostics
- Software installation
- Ticket management
- Network configuration
- Remote support
- User support
- Customer service
Certification
- SEC+ Certified
- NET+ Certifed
Languages
English
Native or Bilingual
Timeline
IT Specialist
Department Of Defence
04.2022 - 04.2026
Technician Specialist
WOW Internet Cable Phone
02.2022 - 04.2022
Team Leader
Advanced Material Installation - Ami
02.2021 - 02.2022
Cashier
Publix
01.2020 - 01.2021
High School Diploma -
Harris County High School