Samuel Dearing
McDonough
Summary
United States Air Force veteran and dynamic IT Coordinator with a proven track record, excelling in system hardware analysis and innovative problem solving. Enhanced network performance and reduced downtime through proactive IT support. Demonstrated effective communication and cross-functional collaboration, leading to increased user satisfaction and streamlined processes.
Overview
10
10
years of professional experience
Work History
IT Coordinator/IT Support Specialist
Creative MultiCare LLC
08.2024 - Current
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
Dispatch Manager
Creative Multicare LLC
03.2024 - 08.2024
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Maintained high levels of customer satisfaction through accurate order processing and prompt issue resolution.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
- Developed strong working relationships with drivers to promote teamwork, collaboration, and mutual respect within the organization.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
- Maximized on-time performance by closely monitoring schedules, reallocating resources, and adjusting routes as needed.
- Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
Security Forces
United States Air Force
06.2015 - 01.2023
- Top Secret Clearance, SCI
- Response Force Leader/Flight Armorer
- Certified NCIC Operator, conducting comprehensive vetting of personnel
- Executed multi-agency support directly impacting the protection of POTUS, VPOTUS and other US and foreign leaders
- Directed 60 member defense flight to orchestrate the protection of 10 intercontinental ballistic missiles and launch sites
- Operated visual detection and assessment system for tri-state missile complex
Education
Associate of Arts - Criminal Justice
American Military University
10-2024
Bachelor of Arts - Computer Technology
American Military University
04-2026
Skills
- System Hardware Analysis
- Innovative Problem Solving
- Effective Communication
- Cross-Functional Collaboration
- Organized Task Prioritization
- IT Support Services
- Effective Multi-Tasking
Timeline
IT Coordinator/IT Support Specialist
Creative MultiCare LLC
08.2024 - Current
Dispatch Manager
Creative Multicare LLC
03.2024 - 08.2024
Security Forces
United States Air Force
06.2015 - 01.2023
Associate of Arts - Criminal Justice
American Military University
Bachelor of Arts - Computer Technology
American Military University
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