Samuel Despinasse

Responsible for executing local community events to promote and sell the Iora Primary Care model. Also work in close collaboration with other Coordinators in the market to develop and sustain strong lasting relationships with community partners, building and executing community events focused on generating leads that turn into prospective patients.

• Launch, grow and direct all sales efforts around increasing patient acquisition. Document patient enrollment activity in salesforce in timely and accurate manner.
• Meet and exceed personal sales target goals (sales targets are tied directly to patient lead generation/qualification).
• Maintain relationships across variety of functions and locations positive attitude despite adversity.
• Manage 30-50 calls per day with increased sales by 10% daily.

As the assistant manager, I work along side with the Store Manager to create a sales environment that provides exceptional customer service and a successful business. I inspire and motivate the team by teaching and coaching them out on the sales floor. I encourage success and learning opportunities within the team and analyze their performance.

• Manage back-end processes and execution of customer facing initiatives to ensure store is always in AT&T and internal company audit compliance
• Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
• Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets
• Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics
• Sales and sales management experience
• Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.

Responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

• Checked in guests/patients for all scheduled appointments, accepting patients feedback, accepting and returning lost and found items, guest/member check in, and provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• Responded to customer calls and emails to answer questions about products and services. Managed approximately 30-40 incoming calls, emails and faxes per day from customers.
• Overseen interactions at service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes.
• Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.

• Provided quality customer service which included greeting customers, taking customer orders, and completing transactions on cash register
• Supervised activities of servers, cooks, hosts, and other crew members. Educated crew members on proper food handling procedures and customer service.
• Ensured that established guidelines on hygiene, quality, and food safety are followed. Organized and overseen repair and maintenance of restaurant equipment.
• Monitored restaurant supplies and placing orders for new stock as required. Resolved customer complaints and answering questions regarding pricing and menu items.
• Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.