Samuel Fortner
Cumming
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Big Table Restaurants. Excelled in streamlining processes for efficiency, enhancing customer satisfaction, and driving profitability. Skilled in inventory control and fostering vendor relationships, with a knack for motivating teams to exceed performance goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Big Table Restaurants
03.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
Lead Bar/Bar Manager
Taco Mac
07.2018 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Server/Bartender
Bonefish Grill
05.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA - Business Administration
University of Georgia
Athens05-2018
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Vendor relationship management
- Budgeting and cost control
Certification
Serv Safe
Languages
Spanish
Limited Working
Timeline
Assistant General Manager
Big Table Restaurants
03.2022 - Current
Lead Bar/Bar Manager
Taco Mac
07.2018 - 03.2022
Server/Bartender
Bonefish Grill
05.2016 - 07.2018
Serv Safe
BBA - Business Administration
University of Georgia
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