SAMUEL MCCONNELL
Cumming
Summary
Dynamic Operations Manager with proven leadership at La Fitness, enhancing operational efficiency and achieving a perfect facility score. Skilled in problem-solving and staff training, I excel in customer service and vendor management, ensuring timely resolutions and high member satisfaction. Recognized for optimizing team performance and driving membership sales. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
La Fitness
01.2020 - Current
- Ensure the club is opened on time, and the staff is scheduled properly.
- Fix any issues with the equipment and/or facility.
- If I'm unable to fix certain issues, I'm responsible for contacting the correct vendor and completing work orders to get issues resolved in a timely manner.
- Call members from all over the country to update balances owed.
- Receive calls from members to handle complaints about facility issues and account issues, and help resolve them so that customers and the corporation are both satisfied.
- Conduct interviews to hire hardworking staff for janitorial duties and front desk duties.
- Contact the correct emergency response in case of an incident, and fill out incident reports correctly.
- Manage phone calls on my days off to ensure incidents don't occur in my absence.
- Sell memberships.
- Handle complaints, and train staff how to handle complaints accordingly.
- Improved the current club from a 79/82 to a perfect 100/100.
- Oversaw daily operations and ensured efficient facility management.
- Managed team schedules to optimize staff coverage and service delivery.
- Implemented training programs to enhance employee skills and performance.
Aviation Ordnanceman
The United States Navy
01.2014 - 12.2019
- Assemble/Disassemble Bombs missiles and rockets
- Load explosive ordnance onto aircraft.
- Responsible for the Storage and management of a primary bomb building magazine and 12 sailors producing 500lbs 1000lbs and 2000lbs Laser guided, GPS guided and joint attack munitions installing tail kits and nose kits to eliminate enemies of the state
- Received the Outstanding Volunteer Service Medal for over 400 hours of community service in Bremerton middle and elementary schools, the naval air museum in Pensacola, OSA in Pensacola, and construction in Bangkok, Thailand.
- Received Global war on terrorism medal
- Received the Naval and Marine Corps Achievement Medal.
- Two tours in over 10 different countries.
- Provided my skill set in Operation Afghanistan Freedom and Operation Freedom Sentinel.
- Received the Blue Jacket of the Year as a junior sailor (1-2000 junior sailors).
- Managed ammunition inventory and ensured compliance with Navy regulations.
- Inspected and maintained aviation munitions for safety and operational readiness.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Operated handling equipment to transport and store ordnance safely.
- Operated ground support equipment such as tow tractors, cranes, hoists, tugs and forklifts.
Education
High School Diploma -
West Forsyth High School
Cumming, GA01.2011
Skills
- Leadership
- Customer service
- Logistics
- Account management
- Problem solving
- Equipment maintenance
- Staff scheduling
- Incident reporting
- Employee training
- Membership sales
- Team building
- Team Management
- Operational efficiency
- Vendor management
- Emergency response
Certification
- Yellow belt business certification
- CPR/AED certification
NMLS ID
- 2696864
References
References available upon request.
Timeline
Operations Manager
La Fitness
01.2020 - Current
Aviation Ordnanceman
The United States Navy
01.2014 - 12.2019
High School Diploma -
West Forsyth High School
Similar Profiles
Jimena AlvarezJimena Alvarez
Sales Manager at LA FitnessSales Manager at LA Fitness
Tristan BellTristan Bell
Assistant General Manager at LA FitnessAssistant General Manager at LA Fitness
Chayce BlueChayce Blue
Receptionist at LA FitnessReceptionist at LA Fitness
Joey TrevizoJoey Trevizo
Assistant General Manager at LA FitnessAssistant General Manager at LA Fitness
Julia MartinJulia Martin
Nursing Student at University of Kentucky College Of NursingNursing Student at University of Kentucky College Of Nursing