Samuel Sinclair
Marietta
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Over a decade of on-the-job experience in multiple lines of business.
Overview
13
13
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
Kennesaw, GA
12.2024 - 01.2026
- Analyzed transaction patterns to identify potential fraud incidents.
- Assisted in developing fraud detection strategies using advanced analytics tools.
- Monitored account activity to flag suspicious transactions for further review.
- Collaborated with team members to enhance fraud prevention protocols.
- Conducted research on emerging fraud trends to inform strategic initiatives.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
Credit Specialist
Bank of America
Marietta, GA
08.2022 - 12.2024
- Analyzed credit applications to determine eligibility and risk factors.
- Developed and maintained relationships with clients to facilitate timely repayments.
- Implemented credit policies, enhancing compliance and reducing default rates.
- Led training sessions for junior staff on credit assessment procedures.
- Reviewed financial statements to assess borrowers' creditworthiness accurately.
- Coordinated with cross-functional teams to resolve discrepancies in accounts receivable.
- Streamlined reporting processes, improving efficiency in data management systems.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Optimized credit approval and collection processes, improving operational efficiencies.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
Assistant Manager of Operations
Gap Inc
Marietta, GA
09.2021 - 08.2022
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated cross-functional team efforts to improve communication and project execution.
- Analyzed performance metrics to identify trends and implement corrective actions.
- Developed training materials for new employees, facilitating smooth onboarding processes.
- Managed inventory levels using advanced inventory management systems to optimize stock availability.
- Conducted regular audits of operational procedures to ensure compliance with company standards.
- Collaborated with senior management on strategic initiatives aimed at enhancing customer satisfaction.
- Led team meetings to discuss performance goals, fostering a culture of accountability and continuous improvement.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
Assistant Manager
CVS Pharmacy
Marietta, GA
06.2019 - 09.2021
- Supervised daily operations to ensure compliance with company policies and standards.
- Led team training sessions to enhance employee performance and operational efficiency.
- Implemented inventory management systems to optimize stock control and reduce waste.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Coordinated customer service initiatives that improved satisfaction ratings and loyalty programs.
- Resolved customer complaints swiftly, fostering a positive shopping experience and repeat business.
- Collaborated with cross-functional teams to streamline processes, enhancing overall store productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Supervisor
CVS Pharmacy
Marietta, GA
04.2016 - 06.2019
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and operational tasks.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented scheduling adjustments to enhance workforce efficiency during peak hours.
- Conducted regular audits of cash registers, ensuring accuracy and compliance with financial protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Cashier
Rite Aid Pharmacy
Marietta, GA
02.2013 - 04.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented inventory management practices to reduce stock discrepancies.
- Collaborated with team members to optimize store layout for improved customer flow.
- Monitored product displays, ensuring compliance with promotional guidelines and freshness standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Journalism And Mass Communication
Kennesaw State University
Kennesaw, GA12-2021
Skills
- AML compliance
- Transaction monitoring
- Anti-fraud systems
- Exemplary customer service
- Fraud prevention
- Fraud incident response
- Fraud loss mitigation
- Investigative techniques
Timeline
Senior Fraud Analyst
Bank of America
12.2024 - 01.2026
Credit Specialist
Bank of America
08.2022 - 12.2024
Assistant Manager of Operations
Gap Inc
09.2021 - 08.2022
Assistant Manager
CVS Pharmacy
06.2019 - 09.2021
Shift Supervisor
CVS Pharmacy
04.2016 - 06.2019
Cashier
Rite Aid Pharmacy
02.2013 - 04.2016
Bachelor of Arts - Journalism And Mass Communication
Kennesaw State University