Samuel Spencer

Supervise the cleaning and sanitation process of facility in a timely fashion ,provide training in chemical sanitation to employees

• Executed product placement strategies to optimize packaging efficiency. Applied chemical sanitation techniques to ensure safety and compliance. Utilized water dispersal methods for effective application in various settings.

• Install and repair multi media equipment including video,telephone,high speed internet services in residential environment.

• Skills Used
• Catv installation
• Cat-5 installation
• Internet provision

• Responsibilities
• Install and repair Comcast services including but not limited to triple play services
• Skills Used
• Variety of hand tools and meters

• Responsibilities
• Installation including user end termination RJ,11,RJ,45 patch panel jhook coax terminating
• Accomplishments
• Completion under budget/ortronic certified
• Skills Used
• Wire pulling termination

• Skills Used
• INSTALL AND REPAIR U-VERSE SERVICE NOT LIMITED TO TELEPHONE ,TELEVISION AND INTERNET

• Communicate, problem-solve and troubleshoot as single point of contact, with 80+ incoming callers daily from customers experiencing service outages and related troubles with telecommunications equipment. Review records to determine maintenance coverage and inform of applicable billing charges. Interview customer, listening carefully to identify clues to determine root cause. Test, troubleshoot, and diagnose in attempt to remotely repair problems; train customer to self-correct equipment or inside wiring problems; or dispatch appropriately skilled technician. Interpret work orders while interacting and maintain accurate records.
• Interact effectively with intra-company departments (Fame, Network Operations Center, Construction, Engineering) to determine scheduling and to correct service orders.
• Intervene as "Take-Over-Call Supervisor" for irate customers and customers with complex troubles.
• Trained in Customer Service Techniques, Telecommunications Technology, Computer Applications