Samuel Spencer
Macon
Summary
A position utilizing my extensive experience in customer response, and leadership skills, along with my excellent work ethic.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sanitation Lead Person
Briightfarms
11.2024 - Current
Supervise the cleaning and sanitation process of facility in a timely fashion ,provide training in chemical sanitation to employees
Packer/Sanitation
Frito-Lay
05.2018 - 11.2024
- Executed product placement strategies to optimize packaging efficiency. Applied chemical sanitation techniques to ensure safety and compliance. Utilized water dispersal methods for effective application in various settings.
Universal Home Technician
Cox Communications Inc.
05.2016 - 05.2018
- Install and repair multi media equipment including video,telephone,high speed internet services in residential environment.
Comm-ops 3
Comcast
10.2015 - 05.2016
- Skills Used
- Catv installation
- Cat-5 installation
- Internet provision
Catv installer
Arsa/vitel
04.2015 - 10.2015
- Responsibilities
- Install and repair Comcast services including but not limited to triple play services
- Skills Used
- Variety of hand tools and meters
low voltage technician
diversified computer solution
10.2013 - 01.2015
- Responsibilities
- Installation including user end termination RJ,11,RJ,45 patch panel jhook coax terminating
- Accomplishments
- Completion under budget/ortronic certified
- Skills Used
- Wire pulling termination
Premise Technician
ATT
10.2011 - 05.2012
- Skills Used
- INSTALL AND REPAIR U-VERSE SERVICE NOT LIMITED TO TELEPHONE ,TELEVISION AND INTERNET
Repair Service Clerk - Call Intake Center- Commtech
Verizon
01.1994 - 01.2008
- Communicate, problem-solve and troubleshoot as single point of contact, with 80+ incoming callers daily from customers experiencing service outages and related troubles with telecommunications equipment. Review records to determine maintenance coverage and inform of applicable billing charges. Interview customer, listening carefully to identify clues to determine root cause. Test, troubleshoot, and diagnose in attempt to remotely repair problems; train customer to self-correct equipment or inside wiring problems; or dispatch appropriately skilled technician. Interpret work orders while interacting and maintain accurate records.
- Interact effectively with intra-company departments (Fame, Network Operations Center, Construction, Engineering) to determine scheduling and to correct service orders.
- Intervene as "Take-Over-Call Supervisor" for irate customers and customers with complex troubles.
- Trained in Customer Service Techniques, Telecommunications Technology, Computer Applications
Education
High school or equivalent - undefined
Skills
- Low voltage technician,fiber optics,coax,terminations,house wrapping (10 years), Janitorial
Certification
- Ortronic fiber optic termination
- Install and user end termination of single,multi mode
- Njfoa
- August 1998 to November 2011
- New Jersey fiber optic association
- Valid Drivers License
- Pace university verizon technician training course
Accomplishments
Completed Pace university verizon technician course with passing score of 92%
Additional Information
- High energy Professional with 20 years' work experience combining customer service, technical experience, supervisory. Thirteen years at Verizon. Seven years as "Take Over" Supervisor.
- Multi-task in a fast-paced, high volume call center providing technical solutions to business and residential customers. Strong knowledge of provisioning, installation and repair processes.
- Certified Fiber Optics Certification via Fiber Optics Association.
- Developed outstanding work ethic, communications, interpersonal and leadership skills while in United States Navy.
- Technologies: Fiber Optics, FiOS, ISDN, MLT (Mechanized Loop Testing), Morse Code, ISDN, SOP/DOE, WFA, WFA-C, WFA-D. Verizon systems: CAD, CTLR, LMOS, SOMS, STORC, USOC.
- Team player. Hard worker. Resourceful. Able to understand and adapt to market trends, changing and emerging technologies.
Timeline
Sanitation Lead Person
Briightfarms
11.2024 - Current
Packer/Sanitation
Frito-Lay
05.2018 - 11.2024
Universal Home Technician
Cox Communications Inc.
05.2016 - 05.2018
Comm-ops 3
Comcast
10.2015 - 05.2016
Catv installer
Arsa/vitel
04.2015 - 10.2015
low voltage technician
diversified computer solution
10.2013 - 01.2015
Premise Technician
ATT
10.2011 - 05.2012
Repair Service Clerk - Call Intake Center- Commtech
Verizon
01.1994 - 01.2008