Proactive leader recognized for strong communication and problem-solving abilities in retail environments. Experienced in mentoring staff and implementing solutions that elevate customer satisfaction and drive business growth.
Overview
4
4
years of professional experience
Work History
Store Manager
Express Pro Car Wash
Auburn, GA
12.2023 - Current
Streamlined labor processes to optimize both employee efficiency and customer satisfaction.
Developed labor schedules to optimize coverage during peak hours while managing labor costs.
Trained and mentored new hires during onboarding process, enforcing company goals and policy to improve employee success.
Coordinated promotional events to enhance customer engagement and boost sales.
Monitored inventory levels to maintain continuous operations while minimizing excess stock.
Interpreted customer feedback to identify areas for service improvement and team development.
Led daily maintenance operations to ensure quality consumer experiences.
Data Technician
Alloy Networks
Carl,GA
02.2022 - 12.2023
Implemented quality control measures to ensure data integrity and reliability on a commercial level.
Assisted in implementing custom data solutions tailored to client needs.
Collaborated with cross-functional teams to resolve technical issues efficiently.
Education
High School Diploma -
Apalachee High School
Winder, GA
2021
Skills
Store operations
Team leadership
Staff management
Customer service
Effective communication
Friendly and positive
Accomplishments
Personally sold over 1,000 individual memberships.
Exceeded monthly store sales goals 8 months in a row.
Recruited 9 successful new employees within one year.
Protected company funds by meticulously documenting and properly handling false damage claims, preventing fraudulent payouts.