Samuel Yi
Alpharetta,GA
Summary
Dynamic and engaging Bartender with a proven track record at Marlow's Tavern, adept in customer service and cash handling. Excelled in creating a loyal clientele through outstanding service and high-quality cocktails, enhancing guest satisfaction. Skilled in multitasking and teamwork, my leadership and hospitality service expertise significantly contributed to a positive and memorable dining experience.
I am a professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
Work History
Bartender/Team Member
Marlow's Tavern
01.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Team Member
Lifetime Fitness Center
01.2013 - 08.2014
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Participated in community events, strengthening store's local engagement and reputation.
Education
No Degree - Business Management
Georgia State University
Atlanta, GAHigh School Diploma -
Northview High School
Johns Creek, GA05-2014
Skills
- Strong multitasking
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Outgoing personality
- Cash handling
- Customer service expertise
- Leadership qualities
- Computer skills
- Hospitality service expertise
- Team training and development
Timeline
Bartender/Team Member
Marlow's Tavern
01.2017 - Current
Team Member
Lifetime Fitness Center
01.2013 - 08.2014
No Degree - Business Management
Georgia State University
High School Diploma -
Northview High School
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