Sandi Littleton
Douglasville
Summary
I am an energetic individual looking to join a dynamic team to exceed all customers’ expectations. I am excited to build superb long-term relationships with clients through administrated support, excellent customer service as well as follow up and highly effective negotiation skills.
Overview
32
32
years of professional experience
Work History
Identity & Driver Credential Specialist II
Department of Driver Services
03.2023 - Current
- Company Overview: The State of Georgia
- Verify all documents are authentic
- Customer service in a fast-paced environment
- Process road test in person as well as via camera
- Process computer test (cdl and standard)
- Reinstatements
- Limited permits due to suspension
- Verify all documentation is met for legal issuance for immigration
- Answer phones
- Process applications from customers (paper or computer apps)
- Manages cash/credit drawer
- The State of Georgia
Office Manager
GO Inc.
01.2015 - 09.2022
- Company Overview: family-owned business/part-time flexible hours
- Control inventory and order supplies
- Provide administrative support to the owners
- Maintain calendar for the owners
- Manage the flow of communication important to the daily operations
- Consolidate all information in regards to accounting including payables/receivables as well as information or receipts the CPA requires
- Marketing
- Family-owned business/part-time flexible hours
Judicial Administrative Technician II
State Court of Cobb County
12.2019 - 10.2020
- Perform excellent and extensive customer service via phone, email as well as in person
- Fulfill requests for information from the public as well as attorneys and their staff
- Input required case information into the case management system
- Disseminate forms; receives, files and scans documents
- Manage logs and record various legal documents
- Management of garnishment funds
- Basic clerical functions
- Handling 'Freedom of information Act' request
- Process mail coming into the Civil Division of State Court
Administrative Assistant (Tax Coordinator)
Connally, Jordan & Associates
01.2018 - 05.2018
- Assemble prepared tax returns while auditing for errors
- Scanning all tax documents and insure they are saved in the correct files
- Filing
- Customer Service
- Minimal Bookkeeping
- Creating shipment vis USPS certified mail & Fed-ex
Package Center Supervisor
Ups
01.2008 - 01.2015
- Supervise service providers to ensure quality customer service
- Manage established customer accounts to ensure quality service and build effective working relationship
- Ensure drivers are compliant with all OSHA requirements including environmental as well as health and safety
- Solicit business that would improve the customers operation in shipping and receiving
- Answer calls to address and resolve all complaints and concern from the customer
Operations Management Specialist
Ups
01.1993 - 01.2008
- Dispatch service providers
- Monitor daily delivery details for any problems
- Make cost effect decision regarding delivery information/
- Address and resolve all customers complaints and concerns
- Manage all established accounts
Education
High School -
ALEXANDER HIGH SCHOOL
DOUGLASVILLE, GA01.1991
Skills
- Strong work ethic
- Team player
- Highly organized
- Integrity
- Active listening skills
- Stellar communications skills
- Self motivated
- Competitive and results driven
- Excellent time management
- Laser focus on excellent customer service
- Social media management
- Strong and effective negotiations skills
- Account management
- Diligent follow up
- Positive attitude
References
- Brian Wolfschlag, UPS Dispatch Supervisor, 404.510.9004, bwolfschlag@ups.com
- Scott Peeples, UPS Director of Enterprise Healthcare Accounts, 404.824.8455, wpeeples@ups.com
Leadership Experience
In 1999 I was fortunate to be selected as part of the team of Upser’s to coordinate the arrival of the two giant pandas, Lun Lun and Yang Yang to the Atlanta Zoo. It was a 17-hour global journey from Beijing to Atlanta aboard a UPS Boeing 767 named 'The Panda Express'.
Timeline
Identity & Driver Credential Specialist II
Department of Driver Services
03.2023 - Current
Judicial Administrative Technician II
State Court of Cobb County
12.2019 - 10.2020
Administrative Assistant (Tax Coordinator)
Connally, Jordan & Associates
01.2018 - 05.2018
Office Manager
GO Inc.
01.2015 - 09.2022
Package Center Supervisor
Ups
01.2008 - 01.2015
Operations Management Specialist
Ups
01.1993 - 01.2008
High School -
ALEXANDER HIGH SCHOOL
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