Sandra Lagambina
Dawsonville
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Togo Cashier
Mellow Mushroom Pizza Bakers
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Expo Runner
Mellow Mushroom Pizza Bakers
05.2024 - Current
- Communicated food orders to chefs to execute priorities and special requests.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
Restaurant Hostess
Mellow Mushroom Pizza Bakers
05.2024 - Current
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
Restaurant Hostess
Fajita Grill
05.2023 - 05.2024
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Drive-Thru Cashier
Dairy Queen Grill & Chill
05.2022 - 02.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service. Handled money between customers and ensured correct balances.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
High School Diploma -
Dawson County High School
Dawson, GASkills
- Customer service
- Money handling
- Leadership skills
- Work ethic and integrity
- Cash register operation
- Attention to detail
Extracurriculares
Marching Band
- Having a leadership role as woodwind captain for two years.
- Have been in the band for seven years
Choir
- Have been in choir for eight years
- Have been in the GMEA State Trio for two years
- Placed first in region, and placed third in the state of Georgia
Timeline
Togo Cashier
Mellow Mushroom Pizza Bakers
05.2024 - Current
Expo Runner
Mellow Mushroom Pizza Bakers
05.2024 - Current
Restaurant Hostess
Mellow Mushroom Pizza Bakers
05.2024 - Current
Restaurant Hostess
Fajita Grill
05.2023 - 05.2024
Drive-Thru Cashier
Dairy Queen Grill & Chill
05.2022 - 02.2023
High School Diploma -
Dawson County High School
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