Sandra McDaniel

• Manage and monitor high-volume online order fulfillment across multiple marketplaces, ensuring accuracy, timeliness, and SLA compliance.
• Serve as a primary liaison between clients, vendors, and internal teams to proactively resolve cancellations, backorders, inventory discrepancies, and shipping delays.
• Deliver client-facing support through prompt, solutions-oriented communication, maintaining strong satisfaction and response-time standards.
• Maintain precise order documentation and tracking updates using proprietary fulfillment systems to ensure operational transparency and accuracy.
• Identify recurring fulfillment bottlenecks and escalate actionable insights, contributing to workflow optimization and process improvements.
• Collaborate cross-functionally with Operations, Customer Success, Product Support, and Supply Chain teams to streamline processes and enhance delivery efficiency.
• Support performance metrics by improving order accuracy, reducing fulfillment errors, and reinforcing service-level agreement (SLA) adherence.
• Addressed and fixed basic technical issues for users through effective troubleshooting methods.

• Managed mortgage portfolios with a focus on customer retention, long-term relationship building, and revenue preservation.
• Conducted proactive outreach to identify refinancing opportunities and deliver customized financial solutions aligned with client goals.
• Developed personalized refinancing strategies that strengthened client loyalty and improved retention outcomes.
• Partnered closely with loan officers and underwriters to ensure seamless, compliant, and accurate refinancing processes.
• Coordinated cross-functionally with internal and external stakeholders to streamline workflows and enhance operational efficiency.
• Maintained detailed, compliant documentation while managing high volumes of calls and email communications with professionalism and responsiveness.
• Delivered timely, solutions-oriented support that reinforced trust, improved customer satisfaction, and minimized attrition risk.
• Assessed customer needs quickly during interactions to provide effective solutions.

• Served as primary point of contact for a portfolio of clients, delivering strategic support via phone and email to drive satisfaction and long-term retention.
• Designed and executed hiring events and recruitment campaigns that increased client ROI and platform engagement.
• Led cross-functional initiatives that boosted client engagement by 40% through innovative outreach and relationship-building strategies.
• Facilitated onboarding and training for new clients using company resources.
• Analyzed client needs to provide tailored solutions and support.
• Streamlined interdepartmental collaboration, reducing issue resolution time by 15% and improving overall client experience.
• Analyzed client feedback and usage data to implement service improvements, increasing satisfaction scores by 25%.
• Pioneered enhanced onboarding processes, reducing onboarding time by 30% while improving user adoption and early-stage retention.
• Identified upsell opportunities through behavioral data analysis, increasing average client spend and account growth.
• Implemented proactive success strategies that reduced churn and strengthened portfolio retention.
• Delivered ongoing training and strategic guidance, reducing support ticket volume and increasing client self-sufficiency.
• Mentored junior team members, contributing to stronger team performance and a collaborative work environment.

Managed a portfolio of 100+ client accounts, increasing revenue and overall client satisfaction by 20%.

• Conducted 500+ daily outbound calls, delivered virtual product demonstrations, and consistently closed new business to drive account growth.
• Built and nurtured long-term client relationships, generating repeat business and referral opportunities.
• Identified and executed upsell opportunities through strategic needs analysis and cross-functional collaboration.
• Prepared and presented proposals and contracts, ensuring accurate CRM documentation using Salesforce and JIRA.
• Co-designed and implemented a new client onboarding program, reducing onboarding time and improving early-stage satisfaction.
• Launched structured client feedback initiatives, increasing retention and strengthening long-term customer loyalty.
• Partnered with Marketing to develop targeted campaigns that drove lead generation at an all time high
• Analyzed engagement and performance data to tailor solutions, resulting in several happy customers.
• Identified potential new customers through research of industry trends and competitive analysis.
• Delivered multi-channel client support (phone, email, chat) while maintaining high responsiveness and service standards.

• Led and developed a team of 10 associates, elevating customer service standards while consistently exceeding sales targets.
• Implemented online sales and promotional strategies that expanded the customer base and drove measurable revenue growth.
• Analyzed market and customer data to identify trends, inform strategic decisions, and uncover new growth opportunities.
• Spearheaded targeted promotional campaigns that increased online sales performance and customer acquisition.
• Presented performance and sales reports to leadership, tracking KPIs and identifying areas for actionable improvement.
• Developed data-driven sales strategies that optimized processes and improved quarterly revenue outcomes.
• Coordinated cross-functional initiatives incorporating customer feedback to enhance service quality and improve satisfaction ratings.
• Analyzed website traffic and user behavior to inform marketing decisions.
• Managed product listings and optimized content for better search visibility.

• Drove store performance by surpassing sales targets by 20% through strategic planning, team development, and KPI-focused execution.
• Led, coached, and developed a team of 16 sales associates, elevating productivity, accountability, and customer engagement.
• Conducted regular team meetings to align performance goals and communicate customer insights, reinforcing service excellence standards.
• Partnered with visual merchandising and marketing teams to enhance in-store presentation and promotional effectiveness.
• Implemented customer service initiatives that improved satisfaction scores and strengthened brand loyalty.
• Oversaw budgeting and expense management, consistently maintaining strong annual profit margins.
• Optimized staffing schedules to ensure peak-hour coverage, resulting in increased sales performance.
• Analyzed sales and performance data to inform strategic decisions and drive quarterly revenue outcomes.

• Directed daily operations for a high-volume retail location, leading and developing a team of 25 associates to consistently achieve sales targets.
• Recruited, interviewed, hired, and coached team members, building a high-performing, customer-focused workforce.
• Implemented structured training initiatives in partnership with regional leadership, elevating employee performance and customer satisfaction.
• Organized and executed promotional events that increased foot traffic, strengthened brand visibility, and drove revenue growth.
• Analyzed sales data and performance metrics to identify trends, inform strategic decisions, and optimize store revenue.
• Redesigned store layout using data-driven insights to improve customer flow and increase average transaction value.
• Collaborated with visual merchandising and marketing teams to enhance store presentation and elevate the customer experience.