Sandra Mickler
Dublin
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Easter Seals Middle Georgia, Inc.
Dublin, GA
09.2025 - Current
- Provided administrative support to day center and residential facilities for developmentally disabled individuals.
- Coordinated transportation and appointment scheduling to enhance access for individuals served.
- Performed administrative tasks aligned with operational and organizational goals.
- Maintained and updated confidential client files according to compliance standards.
- Reviewed progress notes to ensure accurate time tracking and content quality.
- Prepared documentation for work services program to facilitate CARF audit compliance.
- Updated, revised, and created organizational policies to ensure regulatory compliance.
Secretary
Community Service Board of MIddle Georgia
Dublin
01.2024 - 09.2025
- Managed front-desk operations, facilitating efficient patient check-in/out and appointment scheduling
- Verified insurance eligibility, billing codes, copay collection, and balance reconciliation.
- Coordinated patient care in alignment with treatment plans and compliance standards
- Maintained clear communication with clinical staff to support coordinated patient care
- Documented scheduling updates, ensuring accuracy in EMR systems (Netsmart, MyAvatar) for seamless patient management
- Ensured strict adherence to HIPAA regulations
Team lead/Overnight stocker
Walmart
Dublin
12.2018 - 12.2023
- Managed inventory control, coordinated merchandising updates, and organized department layout
- Supervised and delegated tasks to team members, enhancing operational efficiency
- Supported cross-functional departments in overnight stocking operations
- Resolved customer service issues and addressed escalated concerns to maintain satisfaction
- Participated in training and implementation of company policies
Secretary
Community Service Board of MIddle Georgia
Dublin
04.2012 - 03.2018
- Managed purchasing, billing, and recordkeeping for eleven counties across Middle Georgia
- Verified medical billing codes and insurance documentation
- Coordinated telemedicine appointments, enhancing access to healthcare for patients and support for remote physicians
- Transcribed medical documentation and patient progress notes
- Documented minutes in nurses' meetings and created reports
- Generated nursing productivity and compliance reports to inform decision-making and ensure adherence to standards
- Coordinated hospital discharge follow-up appointments
- Facilitated adoption of Profiler EMR system, streamlining patient record management and improving workflow efficiency
- Maintained infection control reporting documentation
Education
Bachelor of Science - Business Administration
Brewton-Parker Christian University
Mount Vernon, GA 05-2003
Skills
- Virtual administrative support
- Patient record management
- EMR management
- HIPAA auditing
- Insurance billing
- Healthcare policy development
Timeline
Administrative Assistant
Easter Seals Middle Georgia, Inc.
09.2025 - Current
Secretary
Community Service Board of MIddle Georgia
01.2024 - 09.2025
Team lead/Overnight stocker
Walmart
12.2018 - 12.2023
Secretary
Community Service Board of MIddle Georgia
04.2012 - 03.2018
Bachelor of Science - Business Administration
Brewton-Parker Christian University