Sandra Munoz

Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.

Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.

Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.

Entered information into reservations system to update and maintain records.

Collected payment from guests.

Lead, scheduling department keep them updated of any upcoming events

Scheduled and rescheduled patient appointment

Inbound and outbound calls

Saved faxes to Sharefile system

Received and distribute order thru out the scheduling department

Updated patient demographics

Call doctor's office to verify order

Faxed doctors a notice unable to reach patient to schedule appointment or patient declined scheduling

Answered, screened and processed high calls volume daily

Displayed strong telephone etiquette, effectively handling difficult calls

Maintained strong call control and quickly worked through scripts to address concerns

Asked probing questions to determine service needs and accurately provide information about specific project

Provided customer service and issue resolution to increase QA satisfaction levels

Reviewed and processed application for Food Stamps, Medicaid and TANF

Backed up EBT Coordinator

Interim Supervisor from time to time

Opened and closed office for personnel

Answered inquiries from persons entering establishment regarding programs

Stayed informed of any resources available to our clients