Sandra Perry
Covington
Summary
Customer service representative with comprehensive experience in resolving billing inquiries and technical support. Proven ability to process payments and manage account adjustments efficiently while delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Cablevision
Bronx
07.2003 - 08.2025
- Communicate with subscribers and company representatives in a walk-in center environment.
- Processed cash, check, and credit card payments along with account adjustments and billing research.
- Executed cash pulls and daily monetary deposits in compliance with cash handling policies to ensure financial accuracy.
- Interpret and provide knowledgeable explanations to clarify billing inquiries by use of information contained within a revolving billing cycle and account archives.
- Delivered accurate and timely information on programming, service availability, pricing, and equipment operation to enhance customer understanding and satisfaction.
- Refer escalated and/or complex customer issues to appropriate personnel for faster resolution.
- Provide timely resolution of escalated customer issues.
- Managed inventory by scanning returns, refreshing floor stock, and maintaining records to support efficient operations.
- Serve as repair support for various types of company broadcasting equipment.
- Serve as entry-level technical support for Optimum Online Internet service and Optimum Voice telephone service in the areas of modem installation, software registration and connectivity troubleshooting.
Sales Representative, Fine Jewelry
Macy's
Yonkers
- Processed purchases, returns and exchanges.
- Assisted customers with all inquiries pertaining to items/offers available in store and online.
- Organized and secured jewelry displays.
- Balanced cash drawers.
- Processed customer payments for item purchases.
Skills
- Payment processing
- Customer service
- Technical support
- Inventory management
- Billing inquiries
- Customer relationship management
Timeline
Customer Service Representative
Cablevision
07.2003 - 08.2025
Sales Representative, Fine Jewelry
Macy's