Customer support and tax preparation expert with proven proficiency in tax software and staff training. Consistently delivers exceptional service and enhances client satisfaction through effective problem-solving and support strategies.
Overview
5
5
years of professional experience
Work History
Customer Service
Walmart
Jonesboro
09.2012 - 05.2014
Provided customer service support to patrons during events.
Resolved customer service issues in a timely manner while providing excellent customer service at all times.
Adhered to company policies regarding customer service standards.
Provided customer service training to new staff members.
Managed staff scheduling, payroll, and customer service duties.
Tax Specialist
Jackson Hewitt
Jonesboro
09.2009 - 04.2014
Prepared and reviewed individual tax returns for accuracy and compliance.
Assisted clients with tax-related inquiries and provided guidance on documentation.
Utilized tax software to streamline filing processes and improve efficiency.
Conducted client consultations to gather necessary financial information and details.
Maintained up-to-date knowledge of tax laws and regulations affecting clients.
Prepared, reviewed, and filed tax returns for individual clients.
Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
Processed forms and payments for customers.
Responded promptly to client inquiries related to their taxes or other fiscal matters.