SANDRA ROSARIO
Marietta
Summary
Dynamic and goal driven Hospitality/Customer Service General Manager with 10+ years of comprehensive background in providing client-centric solutions across diverse sectors. Equipped with a record of success in hotel management combined with demonstrated abilities in invoicing, scheduling, cost analysis, effective leadership and profit and loss. Looking for an opportunity to apply my hospitality and customer service, remote skills and grow professionally.
Overview
13
13
years of professional experience
Work History
Lead Prek3 Teacher
Young Linguists Academy
03.2025 - 07.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
- Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
- Introduced Spanish to students
General Manager
Extended Stay America
03.2020 - 05.2024
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries. Completed talent acquisition and management for 15+ internal/external placements.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Trained, coached and mentored staff to ensure smooth adoption of new HotelKey program.
Task Force Manager
Extended Stay America
12.2016 - 03.2020
- Created detailed reports outlining team performance metrics and presented them to upper management.
- Supervised daily operations while adhering to organizational policies and protocols.
- Analyzed data from previous projects in order to identify trends and develop effective strategies for future initiatives.
- Implemented corrective action plans when required due to substandard performance or misconduct among team members.
- Developed comprehensive training plans for staff members, ensuring that all personnel were properly trained in their roles.
Assistant General Manager
Extended Stay America
09.2012 - 12.2016
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Engaged team members and improved performance by delivering daily updates and conducting daily quick hit meetings to obtain feedback and convey new policies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations. Completed inventory purchases and oversaw restocking.
Education
Bachelor's - Criminal Justice
University of Phoenix
Orlando, FL06.2012
Skills
- Bilingual - 30 years
- Multi Property Management - 10 years
- Recruitment - 10 years
- Budgeting and Cost Control - 10 years
- Sales Planning and Implementation - 10 years
- Profit and Loss - 10 years
- Language acquisition
- Classroom management
- Safety procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Prek3 Teacher
Young Linguists Academy
03.2025 - 07.2025
General Manager
Extended Stay America
03.2020 - 05.2024
Task Force Manager
Extended Stay America
12.2016 - 03.2020
Assistant General Manager
Extended Stay America
09.2012 - 12.2016
Bachelor's - Criminal Justice
University of Phoenix
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