SANDRA VUE
Monroe
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serve customers' needs effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Compassionate Patient Experience Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, communication strategies, and process improvement. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and care quality. Ready to leverage these abilities to significantly contribute to healthcare team success.
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Loganville
07.2024 - 11.2025
- Coordinated patient appointments and managed scheduling efficiently.
- Verified patients' insurance to ensure accurate costs of treatment.
- Trained new staff on patient interaction protocols and software systems.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Managed scheduling and follow-up appointments for patients and providers.
- Developed comprehensive treatment plans for diverse patient populations.
- Analyzed patient records to identify treatment needs and improve care plans.
- Facilitated communication between dentists and patients to ensure understanding of procedures.
- Verified insurance benefits and coverage details for patient accounts.
- Communicated with insurance providers to resolve discrepancies in claims.
- Updated and maintained accurate insurance information in billing systems.
- Educated patients about their insurance options and coverage limits.
Front Office Coordinator
Summit Spine and Joint Center
11.2023 - 06.2024
- Verified patient information in each chart to confirm visit status and accuracy.
- Collected, documented daily copayments to maintain transaction records.
- Scheduled appointments, ensuring correctness of date, time, and provider details.
- Scanned patient documents into charts for consistent data management.
- Prepared schedules for upcoming day to facilitate operational readiness.
Tech Support Specialist
Concentrix
06.2023 - 11.2023
- Was required to have extensive training on the client in which we were providing services to
- Was tasked with scheduling in person customer appointments by using a group scheduling guide to avoid double booking of customer
- Use training to better help and inform customer of problems they would have and would share knowledge to prevent problems customer may have in the future
- At home job
Tech Support Specialist
Fidelity Communications
07.2022 - 06.2023
- Was tasked to take in-bound calls from customers needing support with their Fidelity Services.
- Was required to have in-depth knowledge of the Company as well as knowledge of Internet, Cable, and Phone Services
- Tasked with scheduling customers appointments when needed
- Kept a detailed log of all customer interactions and solutions
- At home Job
Inventory Associate
Carvana
Winder
02.2022 - 05.2022
- Ensure Delivery of Vehicles to Proper destination between two Carvana Locations
- Trusted with Pick-up and Delivery of Multiple High Value Units to Target Destination
- Laid Off
Server
Waffle House
Auburn
12.2018 - 12.2019
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Used POS system to accurately input orders and process payments.
- Restocked stations regularly to promote team productivity and meet customer needs.
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
- Fostered fun atmosphere and family-style work environment.
- Answered phones and took phone orders for customer pick up or delivery.
- Greeted all guests with smile and friendly greeting.
- Cleaned and reset tables quickly between each customer group.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations.
Deli Clerk
Ingles
Winder
05.2017 - 11.2019
- Sliced, weighed, and wrapped deli items carefully to preserve freshness.
- Checked displays daily to verify appropriate refrigeration temperatures.
- Greeted customers, took orders, and recommended new products as part of comprehensive customer service.
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines.
- Accepted phone orders and prepared foods for delivery.
- Stocked popular products to meet customer demand.
- Helped customers select products based on tastes and preferences.
- Updated prices to obtain accurate scanning and pricing of items weighed and packaged.
- Used POS systems to process over-the-counter transactions, handling cash and credit card payments.
- Operated equipment, cleaned after use and kept adjacent surfaces sanitized.
Education
High School Diploma -
Mountain View high school
Lawrenceville, Ga05.2014
Skills
- Customer Satisfaction
- Detail Orientation
- Supply restocking
- Food delivery
- Order management
- Technical Support
- Server training
- High-volume Task Completion
- Hostess support
- Quality control
- Suggestive selling
- Process payments
- Upselling
- Patient Client Relationships
- Patient Scheduling
- Appointment scheduling
- Inventory maintenance
- Patient charting
- Insurance Verification
- Educate patients
- Scanning
- Planning
- Task prioritization
- Customer relations
- Coordination
- Staff training
- Billing procedures
- MS office
Timeline
Patient Experience Coordinator
Aspen Dental
07.2024 - 11.2025
Front Office Coordinator
Summit Spine and Joint Center
11.2023 - 06.2024
Tech Support Specialist
Concentrix
06.2023 - 11.2023
Tech Support Specialist
Fidelity Communications
07.2022 - 06.2023
Inventory Associate
Carvana
02.2022 - 05.2022
Server
Waffle House
12.2018 - 12.2019
Deli Clerk
Ingles
05.2017 - 11.2019
High School Diploma -
Mountain View high school