Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Yoba

Columbus

Summary

Dynamic Front Desk Supervisor at Valley Hospitality Inc. with a proven track record in enhancing guest relations and optimizing operational efficiency. Skilled in training and mentoring staff while implementing effective scheduling and planning strategies. Achieved improved customer satisfaction through proactive complaint management and streamlined data entry processes.

Overview

20
20
years of professional experience

Work History

Front Desk Supervisor

Valley Hospitality Inc.
09.2024 - Current
  • Assisted guests with check-in and check-out processes, ensuring smooth transitions and positive experiences.
  • Handled guest inquiries and resolved complaints efficiently, enhancing customer satisfaction levels.
  • Managed front desk operations, maintaining organized records of reservations and guest information.
  • Coordinated communication between departments to facilitate guest requests and service delivery.
  • Managed front desk maintenance of client records and lab data.
  • Completed bi-weekly payroll for employees.
  • Completed bi-weekly payroll for 14 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Property Manager

AS&M, Inc.
10.2005 - 03.2024
  • Managed daily operations of multiple residential properties, ensuring optimal tenant satisfaction and retention.
  • Developed and implemented maintenance schedules, improving response times for repair requests.
  • Oversaw financial planning, including budgeting and expense tracking for property management activities.
  • Coordinated vendor relations, negotiating contracts to enhance service quality and cost efficiency.
  • Conducted regular property inspections, identifying potential issues and implementing proactive solutions.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Education

No Degree - Business Administration And Management

Alabama State University
Montgomery, AL

Chavala High
Seale, AL
05-1987

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills
  • Data entry efficiency
  • Training and mentoring
  • Staff supervision
  • Scheduling and planning
  • Cash control
  • Complaint management
  • Property management systems
  • Daily reporting
  • Oral and written communications
  • Hospitality service expertise
  • Accounts reconciliation
  • Maintenance requests
  • Housekeeping

Timeline

Front Desk Supervisor

Valley Hospitality Inc.
09.2024 - Current

Property Manager

AS&M, Inc.
10.2005 - 03.2024

No Degree - Business Administration And Management

Alabama State University

Chavala High

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Sandra Yoba