Sandra Delo
Savannah
Summary
Experienced, motivated, compassionate and hardworking leader committed to unparalleled patient experience and clinical outcomes. Leading the team with servant leadership with an emphasis on full team member utilization and extreme ownership while creating a culture of cohesiveness, teamwork, growth and adaptability.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Market RN, Emergency Services
Novant Health
05.2026 - Current
- Provided specialized flexible nursing across multiple facility locations, enhancing care accessibility. Responded swiftly to emergent patient needs, ensuring timely interventions and improved patient outcomes. Excellent communicator able to calm patients and collaborate well with other staff members to ensure thorough understanding of necessary procedures, patient status and treatment plans. Managed time effectively to prioritize patient care, optimizing workflow and enhancing service delivery.
- Administered patient care, monitored vital signs, and provided emotional support to diverse populations.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Educated patients and families on health management, medication adherence, and preventive care practices.
Director, Children’s Emergency Department
Memorial Health
09.2023 - 05.2026
- Assured service delivery, growth, and development through personnel management and resource allocation, directing management controls to maintain high-quality patient care.
- Oversaw 19 bed Pediatric Emergency Department serving 48 counties in Southeast Region, managing 50 direct reports to ensure optimal departmental function.
- Accomplishments:
- Established robust unit-based committee to enhance Facility Shared Governance and improve decision-making processes.
- Top performer with Patient Experience, leading Division in the 70th percentile
- Exceeding staff turnover rate goal of 2.9% and 1st year turnover rate of zero% with facility goal of 15%
- PI performance initiatives with improvements in overall throughput: Discharge Length of Stay, ESI Level 3, Immediate bedding, Low Acuity
Associate Director, Emergency Department
Memorial Health
01.2023 - 09.2023
- Participated in HCA’s Leadership Institute Signature Series Director Development Program (DDP), completing a 7-month immersion training that graduated on August 24, 2023.
- Oversaw 85-bed ED Level 1 Trauma Center, Comprehensive Stroke Center, Level 1 Emergency Cardiac Care Center, and 5-bed Behavioral Health unit, managing 220+ employees including RNs, LPNs, paramedics, PCTs, HUCs, and nurse externs.
- Accomplishments:
- Achieved recertification as Comprehensive Stroke Center by DNV, ensuring continued compliance with national standards.
- Designation Level 1 Emergency Cardiac Care Center, the first in Southeast GA to earn this distinction
- Reinvigorated participation in ED’s Unit Based Practice Committee, fostering collaboration and enhancing patient care initiatives.
- Reduced low acuity length of stay through process improvements.
- Maintained a positive productivity index through effective resource management.
Manager, Emergency Department
Memorial Health
08.2022 - 01.2023
- Directed emergency department operations, ensuring high-quality patient care and optimized workflow efficiency.
- Implemented strategic initiatives to enhance patient satisfaction and reduce wait times in the emergency department.
- Planned, organized, and directed unit operations to enhance care experience and improve throughput metrics.
- Led a team of healthcare professionals, providing mentorship and fostering a collaborative work environment.
Interim Manager, Emergency Department
Memorial Health
06.2022 - 08.2022
- Led emergency department operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented strategies to enhance patient care and reduce wait times.
- Managed operations and quality initiatives to enhance departmental performance.
- Managed staffing schedules to optimize resource allocation and maintain departmental efficiency.
Quality Manager, Emergency Department
Memorial Health
08.2020 - 08.2022
- Executed processes to align with organizational goals, measuring and enhancing nursing standards of care to improve patient outcomes. Performed reviews and audits on Sepsis, Stroke, Cardiac, Behavioral Health, and overall compliance to ensure adherence to quality standards. Launched and tracked performance improvement initiatives, investigating and reporting departmental safety events to enhance patient safety. Educated and coached staff on best practices. Collaboration with multi-disciplinary team members.
- Led team to enhance patient care protocols, improving response times and overall satisfaction.
- Developed training programs for emergency department staff, fostering skill development and compliance with best practices.
- Implemented new electronic health record system, streamlining documentation processes for clinical staff.
Interim Quality Manager, Emergency Department
Memorial Health
09.2019 - 08.2020
- Oversaw daily operations of emergency department, ensuring efficient patient flow and resource allocation.
- Implemented quality improvement initiatives in Emergency Department, enhancing patient care processes. in the Emergency Department on an interim basis.
- Developed and implemented protocols to optimize emergency response times and increase staff performance.
- Led interdisciplinary team meetings to enhance communication and improve patient care strategies.
Charge Nurse, Emergency Department
Memorial Health
01.2010 - 01.2019
- Directed flow of high-volume, high-acuity ED, optimizing patient throughput and enhancing patient satisfaction through resource delegation and support.
- Supervised nursing staff to ensure high-quality patient care in fast-paced emergency department.
- Coordinated patient admissions, transfers, and discharge processes to optimize workflow efficiency.
- Implemented triage protocols to prioritize critical cases and enhance response times.
Registered Nurse, Emergency Department
Memorial Health
01.2000 - 01.2010
- Responded swiftly to emergent patient needs, ensuring timely interventions and optimal care. Communicated effectively to calm patients and collaborated with staff, enhancing understanding of procedures, patient status, and treatment plans. Managed time efficiently to prioritize patient care, ensuring critical needs were addressed promptly.
- Provided critical patient assessments and interventions in fast-paced emergency environment.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Ensured compliance with protocols and best practices for infection control and patient safety.
Education
Bachelor of Science - Nursing
Armstrong Atlantic State University
Savannah, GeorgiaSkills
- Emergency Care Coordination
- Emergency care protocols
- Crisis Management
- Quality improvement
- Multidisciplinary Collaboration
- Patient Advocacy
- Staff recruitment
- Nurse mentorship
- Analytical organization
- Excellent interpersonal and communication skills
Certification
- Registered Professional Nurse – Georgia, eNLC
- Basic Life Support for Health Care Providers (BLS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Trauma Nurse Core Certification (TNCC)
Languages
Spanish
Native or Bilingual
Timeline
Market RN, Emergency Services
Novant Health
05.2026 - Current
Director, Children’s Emergency Department
Memorial Health
09.2023 - 05.2026
Associate Director, Emergency Department
Memorial Health
01.2023 - 09.2023
Manager, Emergency Department
Memorial Health
08.2022 - 01.2023
Interim Manager, Emergency Department
Memorial Health
06.2022 - 08.2022
Quality Manager, Emergency Department
Memorial Health
08.2020 - 08.2022
Interim Quality Manager, Emergency Department
Memorial Health
09.2019 - 08.2020
Charge Nurse, Emergency Department
Memorial Health
01.2010 - 01.2019
Registered Nurse, Emergency Department
Memorial Health
01.2000 - 01.2010
Bachelor of Science - Nursing
Armstrong Atlantic State University