Sandy Cotton
Lawrenceville
Summary
Vigilant Security Concierge with proven ability to efficiently complete tasks while maintaining safety and professionalism. Possess specialized skills in surveillance monitoring, access control management, and emergency response coordination. Excel in communication, problem-solving, and customer service, ensuring smooth operation and client satisfaction. Maintain a positive work environment for customers and employees. Monitored sales growth and inventory control. Interviewed,hired,and trained new employees.
Overview
15
15
years of professional experience
1989
1989
years of post-secondary education
Work History
Security Concierge Officer
Arculus Global Security
Atlanta
08.2025 - Current
- Monitored premises to ensure safety and security for all visitors.
- Greeted guests and provided assistance with inquiries and directions.
- Conducted regular patrols to identify and report suspicious activities.
- Greeted visitors and guests, provided information, and directed them to their destination.
- Reported any maintenance issues found while performing rounds in a timely fashion.
- Provided assistance during special events by monitoring crowd control, providing directions, and responding to requests for help.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
Store Manager
Cato Fashions
Ellenwood
07.2012 - 10.2022
- Managed daily store operations to ensure smooth functionality and customer satisfaction.
- Trained and supervised staff to enhance team performance and service quality.
- Conducted inventory management to maintain optimal stock levels and visual displays.
- Maintained employee files and paperwork.
- Managed PL Paperwork.
- Interviewed and hired new employees.
- Implemented promotional strategies to drive customer engagement and sales growth.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Ensured compliance with company policies and procedures for safety standards.
- Fostered a positive shopping environment through exceptional customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Baker, Prep Cook, and Customer Line Server
Piccadilly Cafeteria
Stockbridge
07.2011 - 03.2013
- Mixed doughs and batters according to established recipes.
- Maintained cleanliness and organization of baking area and equipment.
- Collaborated with kitchen staff to ensure timely food preparation.
- Monitored oven temperatures to ensure optimal baking conditions.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Maintain great customer service
Education
Ardmore High School
Ardmore, OKSkills
- Visitor management
- Incident reporting
- Crowd control
- Security monitoring
Languages
English
Professional
Timeline
Security Concierge Officer
Arculus Global Security
08.2025 - Current
Store Manager
Cato Fashions
07.2012 - 10.2022
Baker, Prep Cook, and Customer Line Server
Piccadilly Cafeteria
07.2011 - 03.2013
Ardmore High School